Reply to Specific Message
I would like to see an option for users and agents to reply to a specific message during a live chat.
it allows for users to quickly refer back to things previously mentioned or discussed in the chat. This feature would/should be similar to the option that Signal has.
Clicking on the reply would also link back to the original message allowing for someone to quickly go back to the start of that conversation and to get back up to speed about what they were talking about.
Reactions to a specific message would also be great. I think Signal does an amazing job of this. https://support.signal.org/hc/en-us/articles/360039929972-Message-Reactions
Narek Zograbian
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Narek,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, a property’s chat history can be viewed and accessed by all members of the property.
The Messaging tab makes it easy to access a customer's previous conservations, tickets, offline messages and missed chats.
Learn how to delete and export chat data in this article: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to