Please let us pull a Chat Volume report which has total chats per agent
So in the Chat Volume graphs, we need to see a table, or a league table if you were, for the chat volume per agent. Which could include total satisfied / neutral / unhappy feedback, missed chats etc on different columns. But the main thing is - chat volume per agent!!
This is Elle from tawk.to. Thank you for reaching out.
We couldn't agree more that customer feedback is an integral part of providing excellent customer service.
Thank you for taking the time to share your ideas here.
At this stage, we don't have the functionality to download detailed reports of feedback.
Our developers are continuing to build out our messaging product. We've acknowledged your request and have forwarded it to the dev team.
We will post updates once the feature has been approved and implemented.
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