It should be possible to configure the knowledge base so that the search engine searches for the word only in the title of the articles, in
It should be possible to configure the knowledge base so that the search engine searches for the word only in the title of the articles, in the content or both.
Matilde Albert
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
This is Elle from tawk.to. Thank you for reaching out.
You can search articles in your Knowledge Base according to the keyword.
If the articles contains a word you are searching for, it will appear in the search results.
I have personally tested this search function and. EG. When I search for the key word "group" - all articles containing that word show up in the search results.
Helpful links about KB:
> https://help.tawk.to/article/what-is-the-knowledge-base
>https://help.tawk.to/article/setting-up-your-knowledge-base
>https://help.tawk.to/article/creating-knowledge-base-categories
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to