Exclusive chat with a single operator
Today, when an agent replies, another agent sees the same chat and can overlap by responding by mistake. The chat between the visitor and the first operator who responds should be made exclusive, so that other operators do not intrude.
Thank you for choosing tawk.to and for reaching out.
At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
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