Hi Irving,

Thank you for choosing tawk.to and for sharing your challenge here.

We currently don't have a feature for disabling the option to change the names or Aliases of active agents.

All agents that use aliases will have their real names shown in brackets.

Example: Tony (Matt) has joined the conversation.

Learn more about creating and managing aliases: https://help.tawk.to/article/creating-and-managing-aliases

Learn how to answer a chat using an alias: https://help.tawk.to/article/how-to-answer-an-incoming-chat

We're continuing to build out our Dashboard and have taken on your suggestion.

We will post updates once the feature has been implemented.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

Alternatively, you can reach me here at elle@tawk.to