Open link in New Window.
If any link shown in Chat. Clicking on that should open in new window.
Option to restrict Pop-out so that if any customisation done should always work.
Rajnish
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Rajnish,
This is Elle from tawk.to. Thank you for reaching out and for sharing your ideas here.
1. Generally, any link sent or displayed in the chat will open in a new tab — not a new window. Knowledge Base articles accessed in the chat can be set to open in a new tab or within the widget. However, we do not have settings in the Dashboard to configure the way any other links open in the chat except for the separate list items for readability.
2. We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!