We added "chat direct link" to our pop up form on our website. When someone clicks on chat button of the pop up form, they go to tawk to chat window but the tawk to chat opens in full screen instead of small screen or tawk to actual window. Suggestion is can you make it happen in small reduced screen
This is Elle from tawk.to. Thank you for reaching out.
It sounds as though you have enabled the pop-out feature.
1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for a chat.
Visitors will have to come back to the main tab if they wish to navigate your website.
2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.
To configure the widget’s behavior, do the following:
1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
2. Under ON CLICK BEHAVIOUR - There is an option to MAXIMIZE or POPOUT. The default option is set to Maximize.
Maximize, meaning when a visitor clicks the chat icon, a window will open within the current tab and the chat widget will follow the visitor as they navigate your website. The Popout option, however, will create a new window purely for the chat.
Visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
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