Improve tawk to features in mobile app
Tawk To is really a good app from the point of view of allowing businesses to integrate chat. But one of the major problem associated with the existing app is with respect to notifications and especially in mobile app. When the tawk to chat is open on my mobile, there is no sound notification avaiable for new visitors. So it implies that tawk to is not giving any sound notification for new visiors when the app is open. I have this installed on my website at: https://studentlifesaviour.com/ie
Admintawk.to
(top bird!, tawk.to)
responded
Hi Jessica,
Thank you for choosing tawk.to and for sharing your suggestions.
The "New visitor" is turned off by default so you have to enable it in Settings - Configure alerts - turn on Visitor visits.
Note that notifications will be shown only when the app is minimized or in the background.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to
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Jessica Jones commented
This is where the problem is, u said notifications will be shown only when the app is minimized or in the background. This is the problem. When i am chatting with one of my customer, it implies that the app is open, and if a new visitor comes at same time, there is no notification for it. There should be sound notification for new visitors when the app is open.