List of General Predefined Shortcut
Hey, Could we provide list of customer success phrase (Shortcut with Message) which new user could directly import.
This is helpful to set up new account who doesn't have experience of Chat Support.
e.g.
\waiting-apologies
Message: We apologize for waiting, but all of our agents are currently unavailable. Please bear with us and we will connect you with our next available agent as soon as possible.
Akshay Sheth
shared this idea
Admintawk.to
(top bird!, tawk.to)
responded
Hi Akshay,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
I would recommend creating Shortcuts or canned responses for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to