HI Jim,

This is Elle from tawk.to. Thank you for reaching out.  

At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.    

Alternatively, you can set up a Scheduler.

The Scheduler's purpose is to make the chat widget go offline even if the agent is logged in.

Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
Example:

Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is forced to go offline.

For more information, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to