Leave a message to a missed visitor, when he back online, he can still receive my message on the widget
Ability to leave messages to visitors that agents are missed, once the visitors are back online. Visitors can receive agents' messages.
crisp.chat has this feature. It's quite convenient to rely a visitor's offline messages.
Thank you for choosing tawk.to and for sharing your question here. At the moment, we currently don't have a feature to leave a message to a missed visitor.
We have noted your suggestion and will post updates once the feature has been approved and implemented.
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Thomas Riley commented
Thanks for the information keep sharing such informative post keep suggesting such post.
Doggygo Team commented
This feature is very important for service-oriented websites because the customer often returns to check the status of the service, and when the customer returns again, he receives the agent's message.
Denver Kiehn commented
Glad to see the admin's feedback, hoping the feature could online soon.
Cathern Doukas commented
Yes, I want this feature too!
morgen anno commented
How to do that please?
Joseph Elder commented
The native widget behavior is to not be updated in real-time as a specific department goes offline after it was loaded on a page. However, you can force the widget to update whenever this occurs and the visitor isn't already in an active session using the API.
Whenever the department in question has a status update, check if this new status is Offline and then check if the visitor is already in an active session. If the status is Offline and the visitor is not in an active session, then use the updateSettings method to suppress chat, as shown in the below example which checks if the CRM department is online.
morgen anno commented
One more thing, @qq mail is the largest mail service in China hosted by tencent.
it's invalid in tawk.to
Please consider to change it.