updates not friendly use
we have some concern regarding to new updates of tawk.to
from previous updates we can see the replies of client even if from offline or tickets inbox
but now we dont know how to distinguish which is the new replies the update is not good
then selecting from open closed and pending for each chats is very hassle unlike before
all of chats and tickets are open
thats the problem
even we view all of them and click the x in the top area still open in all sections
its very hassle unlike before
and its redundant there is x button and backspace button instead of clicking open button to select closed or pending can u replace it in the x and backspace button
and also why there is 2 inbox like chats separated to tickets whats the purpose ? its very inconvenient when replying to chats it will go to tickets then we will click again in chats to reply other message thats also a very hassle it should be 1 inbox only when replying to chats or create ticket it to much click in this updates to much loadings
Thank you for reaching out and for sharing your suggestions here.
We are collecting all feedback received and will continue to push ongoing updates based on customer input.
At the moment we are still updating our system, the launch of the new CRM added to our dashboard.
Chats and tickets are different functions. chats are conversations sent through the live chat widget, while tickets are sent by email/email forwarding. A chat may be converted into a ticket.
To mark one or more conversations as closed in the Inbox, tick the checkbox to the left of each message in the list.Then, tick the check icon in the upper right to “Mark as closed.” Should you wish to close all open messages in the Inbox, select all conversations by ticking the checkbox in the upper-left of the list. Then, click the check icon to mark all as closed. Tickets with new responses from customers will display a new date of last update and will automatically be marked as open.
These new changes are tied to our product development roadmap and are paving the way for many new and productive features in the future.
If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at email@example.com. Our live agents are always available to assist you.
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