Offer more themes for the chat window
The current embed widget doesn't work well for all website themes. It would be great if you offered several different styles of embed widgets or allowed full CSS customization.
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Even with the new widget cards the UI looks pretty dated. to be honest oh well its free so... can't really demand anything. well not free exactly because nothing really ever is free -
Why did you purposely make it harder for developers to customize your widget with CSS ?
You used dynamic ids and inline styles coupled with "!important" on the various iframes used to make the chat widget work, carefully leaving out any info that could be used to retrieve the iframes with CSS selectors then style them.
It pains me that you actually spent time / money to stop people making their own customization.
Admintawk.to (top bird!, tawk.to) commented
To all our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
The user interface is one of the areas in which our engineers are working hard to make sure we provide an intuitive and user-friendly tool for all our customers.
We assure you that this feature is currently under review and updates will be posted once they are implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!(Edited by admin)
Unfortunately I have to agree that the widget design looks outdated. Please have a look at Tidio for a modern chat widget with gradient color background etc.
I nearly found the perfect chat for my website. Has a very good mobile app and real time monitoring, but the widget... It looks very outdated... Guys, are you in the stone age? Why you don't make new modern styles or add CSS modifications? This would make your chat the number one. Please do it, or if you don't have time I can do this for you in an hour... It just needs a bit of css and then it would look soooo much better. Take a look at Tidio Chat for example. Guys, please add CSS. You can still protect your branding with !important styling. Thanks!
UI is very dated, if you could make something like tidiochat that would be amazing
Admintawk.to (top bird!, tawk.to) commented
Thank you for the positive feedback :)
We haven't got such request yet, you can create it so it could be easily found by other users to upvote and for us to review it.