To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Anonymous
commented
for the reporting purpose in paid service , admin should be able to export contact list
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Anonymous
commented
I also need this feature.
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Tatiane
commented
Good Morning, It is necessary to create a method to export a list with NAME + EMAIL + DATA of the people who entered the chat ... Today (12
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James Joseph Finn commented
Tawk.to said above:
"Visitors have not agreed for [their email address] to be used for marketing purposes."
How do you know? Have you read my site's Privacy Policy?
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Anonymous
commented
Can we have the option to export data please?It will help us analyze performance
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Jairo
commented
It looks like the people in Tawkt do not really care about this.
I see the same questions since 2015, and they always reply with the same answer 'In the near future' -
J
commented
any uppdates on it? we need to export chat & tickets data.. as well as export reporting data
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Anonymous
commented
i'm not agree with your sentence about email, because the visitor gave me, so he has agreed
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Anonymous
commented
i need to extract all my all old facebook messages. can u suggest me any way
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Anonymous
commented
Please add it as soon as possible. It is a very important part please think about it.
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Anonymous
commented
Export the form details into excel in offline / online chat forms
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Ed
commented
YES. Why is this not implemented yet? Allow exporting or an API so that businesses can access all the history and integrate w/ CRM or other business processes!
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daniel
commented
Export all the emails and names that you collect during chats to a CSV file so you can import that into other software to keep track of leads
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Trung Viet Thuong
commented
We need this function. Please update it :(
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roshan
commented
Functionality to export all chat to csv should be given. Also you should give facility to store all chats in the datbase for data mining purpose. which can be useful to check the end user question trend.
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Anonymous
commented
There should be export user details option.
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Alexandra
commented
Hi, It would be very useful to have an export feature of the contacts and their history in csv or xl so that we can use further for leads centralisation. Thank you!
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Hakan
commented
Please add export user name - mail data.
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Jérôme Obbiet
commented
im not agree about email, we need it, not for marketing but for ask about the chat service quality.
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Anonymous
commented
i will be thankful if you kindly add the following feature in chat export those users who contact us using tawk.to live chat.
Thanks