To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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daniel
commented
Export all the emails and names that you collect during chats to a CSV file so you can import that into other software to keep track of leads
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Trung Viet Thuong
commented
We need this function. Please update it :(
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roshan
commented
Functionality to export all chat to csv should be given. Also you should give facility to store all chats in the datbase for data mining purpose. which can be useful to check the end user question trend.
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Anonymous
commented
There should be export user details option.
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Alexandra
commented
Hi, It would be very useful to have an export feature of the contacts and their history in csv or xl so that we can use further for leads centralisation. Thank you!
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Hakan
commented
Please add export user name - mail data.
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Jérôme Obbiet
commented
im not agree about email, we need it, not for marketing but for ask about the chat service quality.
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Anonymous
commented
i will be thankful if you kindly add the following feature in chat export those users who contact us using tawk.to live chat.
Thanks
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Anonymous
commented
Can you guys provide me feature to export chat history in excel or csv fomat?
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mel
commented
Export Chat Transcript to TXT Text file which will also solve the problem Export Chat Transcript to Excel if you comma delimited...
CSV is a delimited text file that uses a comma to separate values (many implementations of CSV import/export tools allow other separators to be used). Simple CSV implementations may prohibit field values that contain a comma or other special characters such as newlines.
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Anonymous
commented
It would be great to do this, since it would be used a lot, in my case it would be very useful as the others
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Anonymous
commented
Please do the part of exporting contacts to an excel sheet, it would be very useful not only for me but for many users I think. Would be a fundamental tool
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Anonymous
commented
I want to make export for chat conversation to excel file
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Jeff
commented
Exporting
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Brandon
commented
I would like the ability to export chat transcripts in CSV and other formats.
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Brian
commented
Export data to Exel.
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Ozael
commented
Or you can import data from a spreadsheet in excel with name, CPF or CNPJ, email and phone
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Anonymous
commented
add export visitors details in csv or excel format
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Anonymous
commented
A feature where we can export the e-mails and other details directly from our conversations.
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Anonymous
commented
WE need this function!