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To export all your user data and chat history into csv files

Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers

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Joan Manuel shared this idea  ·   ·  Report…  ·  Admin →
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started  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    Can you guys provide me feature to export chat history in excel or csv fomat?

  • mel commented  ·   ·  Report

    Export Chat Transcript to TXT Text file which will also solve the problem Export Chat Transcript to Excel if you comma delimited...

    CSV is a delimited text file that uses a comma to separate values (many implementations of CSV import/export tools allow other separators to be used). Simple CSV implementations may prohibit field values that contain a comma or other special characters such as newlines.

  • Anonymous commented  ·   ·  Report

    It would be great to do this, since it would be used a lot, in my case it would be very useful as the others

  • Anonymous commented  ·   ·  Report

    Please do the part of exporting contacts to an excel sheet, it would be very useful not only for me but for many users I think. Would be a fundamental tool

  • Anonymous commented  ·   ·  Report

    I want to make export for chat conversation to excel file

  • Brandon commented  ·   ·  Report

    I would like the ability to export chat transcripts in CSV and other formats.

  • Brian commented  ·   ·  Report

    Export data to Exel.

  • Ozael commented  ·   ·  Report

    Or you can import data from a spreadsheet in excel with name, CPF or CNPJ, email and phone

  • Anonymous commented  ·   ·  Report

    add export visitors details in csv or excel format

  • Anonymous commented  ·   ·  Report

    A feature where we can export the e-mails and other details directly from our conversations.

  • Francis commented  ·   ·  Report

    Is this function to download chat sessions available? It's been more than 6 months since requested from others.

  • Dean Maunder commented  ·   ·  Report

    Definitely a must have! Not worried about user data, but need to export the transcripts to look at question patterns

  • Ryan commented  ·   ·  Report

    We are moving from intercom to your service and this is very important for us to be able to export our visitors email address for follow ups and lead generation.

  • Hetul commented  ·   ·  Report

    We need an option to be able to download email ids of the users on our website.

  • Hiren commented  ·   ·  Report

    If excel would be there, then i can easily do the follow-ups and my team can also do feedback call and for further response.
    Please provide Excel Extract.

  • Anonymous commented  ·   ·  Report

    We should be able to export all our chat conversations to an excel sheet.

  • Anonymous commented  ·   ·  Report

    This is best chat plugin I have used so far, i would like to make a suggestion to add exporting contact details in csv, excel format in future.

  • Anonymous commented  ·   ·  Report

    is there no way in which we can export the data ?

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