To export all your user data and chat history into csv files
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers
Joan Manuel
shared this idea
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
https://www.convertcsv.com/json-to-csv.htm
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Dirk Nückles commented
yes, very much needed
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Arnold Phillips
commented
It is important that within the control panel in the message section can be downloaded certain amount of messages served by each agent.
Very grateful if you have this feature to online caht TAWK.
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Al
commented
If is possible, to export full chat history to, for example, to html or txt file. Thank you!
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Anonymous
commented
I want to Export all the Messages from my dashboard to a single excel file.
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Anonymous
commented
I need this
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Arnold Phillips
commented
As a matter of urgency , we need if it is possible to download the Statistical Analysis in CSV or Excel format, thank you very much.
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Anonymous
commented
This feature would be very nice!
The ability do process bulk data like offline messages outside the dashboard would speed up a lot of the work without compromising the original inbox function of the dashboard. -
Daniel Gombos
commented
WE need this function!
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Rodrigo Brandao
commented
Great, perfect, world is missing it a lot...
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Vinay
commented
We would like to dowanload the chat sessions and use it for anaysis. Also it will be useful in case we want to review them in a excel
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gavroche
commented
Yes please!
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Sky
commented
Our current platform allow much easier review/reporting on chat history and at minimum the ability to export would be required for us to move onto this platform (which I'm very excited about)
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Alex
commented
This would be very useful!
The csv may contain all information already on the dashboard - name, time of chat, email, location, agent, no. of chats etc.
You can then much easily be able to analyse it once extracted. -
Chirs
commented
This would be great to these data to analysis further in other BI app
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Joseph Edwards
commented
simple excel CSV export for chat history information
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Support DistressedPro
commented
In History it would be great if we'd be able to export all chats at once instead of emailing each chat one by one.
CSV file with user data, then the chat log would be perfect.
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Anonymous
commented
allow export history into xls file
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Anonymous
commented
in history page pls add visitors email id so that we can extract our visitors email ids very easily
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Anonymous
commented
We wise to add, user chat details, like name, email, questions etc into download
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Daniel
commented
This would be a fantastic feature, to be able to track response rates, conversion etc over time.