Extraction of customer name for shortcuts: example: Hello %visitor.name%, My name is.....
it would be useful to have a the ability to create a Greeting/Hello shortcut with a feature such as %visitor.name% so end users receive a more personalised experience... it might also be useful to enable tawk.to attendees to include %agent.name% which would automatically extract the attendees name and add it to the personalised message
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Katrina Sparks commented
Interestingly, thank you for sharing
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comfort drive commented
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This is a very great feature! looking forward to it
Admintawk.to (top bird!, tawk.to) commented
To all our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.
Our engineers are working on it, and updates will be posted once it is implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
Alan Ho commented
Hi, is it this %visitor.name% method now working?
Babs Noelle commented
I would want to hear when this feature is implemented! Thanks.
This would be great, also for automatic triggers!
Ali Baba commented
Yes its very important for all members, Operators and Customers. Very idea please add on new update
Ali IMRAN commented
Hi please add the possiblity to customize the message or canned response by the information of the visitor for example
Hello %visitor.name%, i'm%operator.name% how can help you today ? Your phone number is and you selected %visitor.department%.
THE VISITOR VIEW 👇👇👇👇
Hello John, i'm Cathy how can help you today ? Your phone number is 666688666 and you selected Sales Department.
PLEASE ADD MORE TAG FOR EXAMPLE
Vinod M commented
When a visitor fills up the pre-chat form and the chat beings with an agent. It will be awkward for the agent to ask "what's your name?" So, I would like auto pick the visitor name as filled in the pre-chat form.
Christopher York commented
So this is marked as planned, but based on some of the other features that are marked "STARTED" (many years ago), I dont have high hopes for this.
Adam Thomas commented
It would be great to be able to create shortcuts that automatically generate a client's name within them.
For example "Hi [Client Name], how can I help?".
This is very important, please implement it as soon as possible
Admintawk.to (top bird!, tawk.to) commented
No, at the moment it's not implemented.
I've merged your request, so there won't be duplicates and once we implement it, we would notify everyone who are subscribed to the request.
Johar Saifuddin Mandav Wala commented
is it exist now have u done the changes since 2015 you have not implemented this