chat transfer to another agent.
Please give us the option to transfer the chat to another agent
Manassés
shared this idea
76 comments
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James
commented
I used it for my website https://www.affordabledesigning.com , but because this feature is not included yet, I removed it for now
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Darlan Almeida
commented
Prediction of when you will have the department transfer feature or to another attendant from another department?
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Anonymous
commented
bye bye tawk! Not having this feature is a deal breaker for me.
Setting it up for a large multinational. and everything was working lovely.. what a shame. -
Anonymous
commented
any news about this feature? .... looks stalled or years since June 28, 2017
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Anonymous
commented
This is still needed
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Andrea
commented
You developed this feature??
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Yuri Biagi
commented
Nada ainda
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Anonymous
commented
Is this feature available yet? Its pretty standard with online chat solutions
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Malky
commented
This would make our lives much easier!
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Sam
commented
Guys when is this feature being rolled out? Surely it can't take over 3 years... :(
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Reid Canavan
commented
Perhaps instead of transfer to another agent, transfer to a "Department"?
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Viktor
commented
It's not a luxury, it is a necessity!
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Anonymous
commented
I would love for this feature to be added. It would be incredibly useful!
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Lauren
commented
I agree. We relying on two different departments handling certain parts of out Website. Sometimes a chat comes into one department that is meant for the other. What a pain to tell the customer to navigate to another page to start another chat session!
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Anonymous
commented
I think it's just a column in database and a text field form in front end, can please just add it?
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Nassos
commented
Any update about this?
Similar programs from a decade ago had this option. Its a basic function really..
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Anonymous
commented
We need this. It's important especially if we have more than 1 department
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Paulo
commented
This is a big limitation. We'll look into different chat solutions that allow to easily assign a chat to another department/agent.
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Erick Vils commented
Any update about this?
For us, is very dificult to put the chat on "Another department queue" alerting these department members about a issue that must be transfered to other department.
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Anonymous
commented
Hey guys, its been almost a year since you said you were planning it. A hand off would be AMAZING for companies using departments to departments. and this is the second most requested item. Any updates?!?!