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chat transfer to another agent.

Please give us the option to transfer the chat to another agent

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Manassés shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for taking the time to share your ideas here.

At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • kamil commented  ·   ·  Flag as inappropriate

    When Main agent is status away the chat automatically transfer to another agent :)
    We keep our fingers crossed and wait!

  • Levi (Gold-IP) commented  ·   ·  Flag as inappropriate

    We would like to have this function too, we are new here and use this for 2 months now.
    At the moment we have to ask our colleagues to join the chat, it would be more efficient to forward or transfer the chat to another agent who is online on TawkTo. And they should receive a message sound and/or pop-up on his desktop to join the chat.

  • Admintawk.to (top bird!, tawk.to) commented  ·   ·  Flag as inappropriate

    To all our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

    (Edited by admin)
  • Lisa commented  ·   ·  Flag as inappropriate

    I was looking for a way to do this and found this page. Same as many over here, sad to hear this is not an option :(

  • Darlan Almeida commented  ·   ·  Flag as inappropriate

    Prediction of when you will have the department transfer feature or to another attendant from another department?

  • Anonymous commented  ·   ·  Flag as inappropriate

    bye bye tawk! Not having this feature is a deal breaker for me.
    Setting it up for a large multinational. and everything was working lovely.. what a shame.

  • Sam commented  ·   ·  Flag as inappropriate

    Guys when is this feature being rolled out? Surely it can't take over 3 years... :(

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