chat transfer to another agent.
Please give us the option to transfer the chat to another agent
Manassés
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
83 comments
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Lauren
commented
I agree. We relying on two different departments handling certain parts of out Website. Sometimes a chat comes into one department that is meant for the other. What a pain to tell the customer to navigate to another page to start another chat session!
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Anonymous
commented
I think it's just a column in database and a text field form in front end, can please just add it?
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Nassos
commented
Any update about this?
Similar programs from a decade ago had this option. Its a basic function really..
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Anonymous
commented
We need this. It's important especially if we have more than 1 department
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Paulo
commented
This is a big limitation. We'll look into different chat solutions that allow to easily assign a chat to another department/agent.
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Erick Vils commented
Any update about this?
For us, is very dificult to put the chat on "Another department queue" alerting these department members about a issue that must be transfered to other department.
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Anonymous
commented
Hey guys, its been almost a year since you said you were planning it. A hand off would be AMAZING for companies using departments to departments. and this is the second most requested item. Any updates?!?!
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Adam Lewis
commented
Just signed up for Tawk today and this feature is VERY needed!
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redss
commented
Facilitate internal communication so that we do not need to use other software for internal communication.
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redss
commented
It is recommended to increase the function of transferring files and pictures in private chat and group chat.
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Ali Baba
commented
pourquoi vous n'avez pas de widget comme zendesk, Vous n'avez pas le service de routage et le service de transfert de visiteur vers un autres agent, et il nous faut la photo de l'agent sur chaque message avec le visiteur, il faut vraiment améliorer s'il vous plaît
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Anonymous
commented
wait for this idea
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Ali Baba
commented
and then thank you but please tawk.to must also have this cat transfer module, as zendesk must tell the management to do this is a suggestion, in your opinion you are not jealous services and modules of zendesk so we must also make the same agreement?
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Daniel Noto
commented
missing just that!
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Angel Lordan Roca
commented
i pay for this fea
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Jaman (bdwebs.com)
commented
Please create a system. visitor transfer one agent to another agnet.
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Mario
commented
i suggest you like if the customer want to be transfered to another agent like the sales department that will be great to have the feature to be available please add thanks !!!
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OP
commented
This would be helpful. Yes, you can "solicit" through a intra-agent chat but that process is 3 or 4 steps and 30 seconds as opposed to a single click and 3 seconds. In a high volume environment, focusing on how to save 25 seconds per action is impactful. It's also the difference between users "liking" a platform and "raving" about it.
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Anonymous
commented
Transferring a conversation to an agent is very complicated so I'll give the idea of creating a + button in the agent's own conversation I can transfer that conversation to the other agent at any time.
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Daniel Oncebay
commented
??