chat transfer to another agent.
Please give us the option to transfer the chat to another agent
Manassés
shared this idea
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
83 comments
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HUDSON HENRIQUE SCHMIDT
commented
It would be very important to have this feature, we miss it a lot.
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Anonymous
commented
This doesn't yet look to have been implemented. The feature will be extremely useful. If it's still being developed, any sort of ETA would be much appreciated. Having another agent join and the original agent leave is a workaround at best. Thanks!
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Tahmid
commented
Please enable chat transfer between agent to agent and between department to department.
I know all agents can monitor a conversation all together. But if any agent join any call, then other agents may mot monitor the conversation anymore. So, if any agent thinks that, this visitor should be handled a specific agent or department, then he/she should be able to transfer the visitor to the right agent or department. This will ensure the quality support.
So please, think about it.
Thanks in advance. -
Anonymous
commented
I want to transfer the chat to another operator understand? not just talk to them online connected like an action that the client calls the technical support, so if by mistake he needs invoices, the chat function is to transfer to the financial department.
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Anonymous
commented
even i agree with this..
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CRD
commented
These votes should either be returned or merged with https://tawk.uservoice.com/forums/228427-feedback/suggestions/7071726-chat-transfer-to-another-agent
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Matthew Altman
commented
YAY
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Anonymous
commented
Thank you sir
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Martin
commented
I think it has already been suggested: https://tawk.uservoice.com/forums/228427-feedback/suggestions/7071726-chat-transfer-to-another-agent
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Martin Becker
commented
This is an very good idea for small to big teams. It would be also good if you could transfer a chat to another department
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Anonymous
commented
We need this!
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Jonathan
commented
we have 2 differents bussiness with different agents, and we need to transfer people who comes asking us about a thing is for the other website, because it's the same group but with differents partners, so they have to see only the part we need to transfer, not all conversations.
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Anonymous
commented
OMG! please make this happen! That's really must have!
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Matthew Mc Allister
commented
You could chat to that agent privately and ask them to join though....?
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alvin
commented
need this feature too
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Anonymous
commented
We need this one too! Also, it would be good to have a scenario when all agents are busy and a new chat comes in, that after x seconds the new caller is offered the "offline" box to enter a text message into a form which then Emails the company. This is a biggie for us.
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Rosed
commented
Yes, this is needed.
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Anonymous
commented
i need that
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Anonymous
commented
we need this too!
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Anonymous commented
We need this