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chat transfer to another agent.

Please give us the option to transfer the chat to another agent

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Manassés shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users,

Thank you for choosing tawk.to and for taking the time to share your ideas here.

At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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  • Edmund commented  ·   ·  Flag as inappropriate

    Yes. This would be very helpful.

    Having a transfer button to another department that is online.

    Clicking on it will close the chat for the agent and client will receive a message saying "Transferring... Estimated Wait Time: 3 minutes"

    The agents in that department should get a notification of a pending chat.

  • Robert commented  ·   ·  Flag as inappropriate

    As a user, what I do to solve this is the following: you can open a chat with other agents, so do that with the agent you want to transfer the chat to asking that agent to take over the chat. All agents can see the active chats, so they can just join the chat. Hope this helps!

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