You can "transfer" by asking another agent to join (via agent to agent chat). Although it would appear a little more professional to the customer to see Agent A transferred the chat to Agent B, rather than Agent B Joined, Agent A Left.

How on earth is this not already a feature? It's almost ridiculous.

YES I have to quit the chat and ask another agent to pick it up from the other department.

This is vital - without this, there is no point in departments and we could not even use your service.

YES!!!

i want to know tht if agent 'a' is not response till 10 sec then i want to transfer agent 'b', IS IT possible?

It would be awesome if they add this feature.

also to another departement would be awesome :)

I like this idea. It would be good when transfering it said Transfering to <name> And then when transfered it says Transfered to <name>

You can do that, however it would be productive and more professional to have an option to transfer someone, so it would say, "Jacob transferred the chat to <insert alias> John."

Great Idea!

Yes. This would be very helpful.

Having a transfer button to another department that is online.

Clicking on it will close the chat for the agent and client will receive a message saying "Transferring... Estimated Wait Time: 3 minutes"

The agents in that department should get a notification of a pending chat.

As a user, what I do to solve this is the following: you can open a chat with other agents, so do that with the agent you want to transfer the chat to asking that agent to take over the chat. All agents can see the active chats, so they can just join the chat. Hope this helps!

Transfer chat to a different department ability