chat transfer to another agent.
Please give us the option to transfer the chat to another agent

To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Timothy Dutton commented
You can "transfer" by asking another agent to join (via agent to agent chat). Although it would appear a little more professional to the customer to see Agent A transferred the chat to Agent B, rather than Agent B Joined, Agent A Left.
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David commented
How on earth is this not already a feature? It's almost ridiculous.
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Sergeant Major Kilson commented
YES I have to quit the chat and ask another agent to pick it up from the other department.
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Nick G commented
This is vital - without this, there is no point in departments and we could not even use your service.
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Jake commented
YES!!!
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Anonymous commented
i want to know tht if agent 'a' is not response till 10 sec then i want to transfer agent 'b', IS IT possible?
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Anonymous commented
It would be awesome if they add this feature.
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Qw4rtz commented
also to another departement would be awesome :)
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Jamie Hope Forsey commented
I like this idea. It would be good when transfering it said Transfering to <name> And then when transfered it says Transfered to <name>
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Jacob Sanders commented
You can do that, however it would be productive and more professional to have an option to transfer someone, so it would say, "Jacob transferred the chat to <insert alias> John."
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KyleDeluxe commented
Great Idea!
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Edmund commented
Yes. This would be very helpful.
Having a transfer button to another department that is online.
Clicking on it will close the chat for the agent and client will receive a message saying "Transferring... Estimated Wait Time: 3 minutes"
The agents in that department should get a notification of a pending chat.
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Robert commented
As a user, what I do to solve this is the following: you can open a chat with other agents, so do that with the agent you want to transfer the chat to asking that agent to take over the chat. All agents can see the active chats, so they can just join the chat. Hope this helps!
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John commented
Transfer chat to a different department ability