This is a great suggestion, as it would allow you to easily create the impression of being a much larger company. Certain customers use the live chat feature frequently and when they always get the same agent, they quickly catch on that it's a one-man operation.

For this reason, it would be great to have a setting that automatically randomizes the alias for each new chat. I know you can manually change the alias, but this requires an extra step and also, you need to keep track of which aliases you've used before, for that particular user. Also, humans are not very good at picking random values from a list. It would be much better if the software could just pick a random alias each time.

I want to answer chats as soon as possible, and I don't want to have to choose my name as the alias I want (because I'm the only agent...)