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Provide an option to change the Client Notification Sound

Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc

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Akhil P M shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we currently don't have the option to change the client/visitor's notification sound. We're continuing to build out our Messaging product, and new updates will be released soon. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Lorennn04 commented  ·   ·  Report

    Phone users have the need to use many attractive entertainment features on iphone phones. Install ringtones, download free song sounds updated at the website: https://sonneriesgratuite.com/

  • Anonymous commented  ·   ·  Report

    Any update on this? Did some tests and the current sound is barely audible. Even had someone testing it with me and didn't hear anything when I replied. So, a slight increase in the volume and/or the ability to change the notification sound would be a great improvement.

  • Anonymous commented  ·   ·  Report

    customers will ask a question and then I answer. and then I think they are done so I start doing something on my computer but turns out they usually have something else to say that I miss because I don't get any other alerts after that first one. SUPER ANNOYING

  • clare commented  ·   ·  Report

    A reminder tone is needed for when an agent moves away from the conversation to find information but is then distracted by a call etc. A periodic bleep or pop up should sound to alert you that you have a conversation ongoing

  • Anonymous commented  ·   ·  Report

    Hi,

    You are able to do that by going to Admin > Widget Settings. There you can disable agent typing notification by ticking the box.

  • Anonymous commented  ·   ·  Report

    It would be great to be able to control sounds for users, i.e. mute or lower them. As some users get scared when we write them.

  • Rob commented  ·   ·  Report

    UNDER REVIEW.. really? The new sound make the visitors ears bleed. Its way to high/sharp/loud.

  • Anonymous commented  ·   ·  Report

    same! would love atleast the ability to disable it

  • Den commented  ·   ·  Report

    this is a really good thing to do, like to make a tiny cute beepy water-drop sound instead, which is pleasantly to hear, and a volume controll, of course. Please, guys! i believe in you!

  • Den commented  ·   ·  Report

    will suggest the same thing too! the sound of incoming message can annoy visitors, it's too loudly and sppokingly noizy

  • Anonymous commented  ·   ·  Report

    i would like to suggest to change visitor popup and chat sound from visitor widget or give open for chose sound from backend

  • Andrei commented  ·   ·  Report

    I want to vote for this too. Please add more sounds or custom sounds

  • Anonymous commented  ·   ·  Report

    The sound the visitor listens to on the website is very ugly. You should put more sound options.

  • Anonymous commented  ·   ·  Report

    By allowing to customize "cluck" sound for new message at customer side, Tawk.to will be better and more awesome.

  • Jon Carissimo commented  ·   ·  Report

    Yes, the sound the user hears for incoming messages is not very noticeable at all. I hate this when I'm using a chat and I can't hear when an operator responds. I end up getting disconnected for no response because there was no sound prompting me to check for messages.

  • Anonymous commented  ·   ·  Report

    The 'Tok' noise often scares the visitors away or some have said they dont always hear it.

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