Provide an option to change the Client Notification Sound
Provide an option to change the Client Notification Sound when the agent reply's. currently it have a sound just like a keyboard sound . it may not be audible to the clients. so it is better to change the client notification sound to a good tone. eg: facebook notification tone, hike notification tone,etc
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we currently don’t have the option to change the client/visitor’s notification sound.
We’re continuing to build out our Messaging product, and new updates will be released soon.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
Sound notification please let us add any sounds that we want
Chu Duc Minh commented
The sound too low, and visitor can't hear it. They complain a lot. Pls, fix it as soon as possible!
The small discreet click it makes is barely audible. A ping sound or some such would be better, I think. I see that there are plenty of requests for this already, so I'm throwing my hat in the ring as well.
Great work on the app otherwise!
Really, it would be a cool feature
That click sound what it's set now it's really weird.
Like a clip from your favourite song you have on your computer or a clip of Shia Lebeouf shouting "JUST DO IIIT!"
I don't alway hear the short sound when someone requests a chat. Need a sound that repeats. A little like a phone ringing.
Roberth Solís commented
Hi ! i think, the people sometimes not listen the sound, and my idea its the posibility to change the sound in the client chat :)
If we could be given a few sounds to choose from that the visitor hears when we reply to their message, that would be great. this current click sound causes my visitors to miss my replies to them.... so i miss the sale.... no bueno haha
There is need to add some beautiful sounds when visitor recive a message . This will increase the chances tio attract visitors !
Dragon NaturallySpeaking made an error. It should have said: Allow option to change the sound that visitors and agents hear when a message is sent
Currently, I only hear a click when a message is sent. I would prefer to hear a louder ding.
Eneko Hernandez Valiente commented
Give the option as in the dashboard to choose the sound that offer the customer to send a message because it is too discreet , and for example in the triggers that we draw your attention , do not get it .
when agents reply there is a sound gets by customer.
that sound is too low and can be un notifed by customers.
i would like to change it
When a visitor comes, returns or wishes to chat... the sounds would work much better (even if we had the option) if they were a voice instead of a "ding or dong"
So, new visitor would be " New Visitor "
Returning, "Returning Visitor"
Waiting for Chat " New Visitor in the Que" etc
I completely agree! People get very confused and often tell me that they have checked their Facebook messages!
The facebook sound is very confusing to customers, please give us an option to change it.