Enable queue
Hello,
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.
To All Our Valued Users,
We thank you and appreciate the patience and continued support over the years.
As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
129 comments
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Admintawk.to
(top bird!, tawk.to)
commented
To all our Valued Users,
We thank you and appreciate the patience and continued support over the years.
As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
(Edited by admin) -
Jackie Ottosen commented
Hi tawk.to or Sienna,
Back in 2016 april 15th you guys said "This queue feature now being developed, and will roll out shortly." So alright, I'm quite expecting that this time you say this, you mean it.... -
Admintawk.to
(top bird!, tawk.to)
commented
To all our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your feedback and suggestions.
Enabling queue is currently under works. Our engineers are continuously working to provide an excellent product for all our users and businesses.
We assure you that this feature is planned and we will update you as soon as it is implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
(Edited by admin) -
[Deleted User]
commented
This is the 2nd highest voted item and was "planned" 2 years ago, and requested 5 years ago.
Is your product backlog that high that you don't listen to your customers feedback? I'm just curious as to when this is going to get started/launched.
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Viv
commented
Should be optional for admins. For some setups, current method works better.
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Anonymous
commented
cmon guys - this is almost a required function....4 Years in the making?? REALLY !! I can gurantee each and evryone of your customers WOULD PAY for this - i know i would....so perhaps a paid for update sooner rather than later?
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vanderson
commented
fila de espera
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Clecio
commented
Good morning as it has the feature of waiting time I think that should put the option for us puts the estimated waiting time and also puts a queue order like so?
Place a message so look so?Please wait until you connect to an agent, Your waiting time and 55:00 Minutes and your position in the queue and 05 something like that would be bank I said even in paid for you to do but refused then it would look great and thank you very much if this refusal came early
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Christopher York commented
How is this still planned from 4 years ago... Come on guys...
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Admintawk.to
(top bird!, tawk.to)
commented
Hi, Chris!
This is a different request: "Agent/department routing", which could be found here:
https://tawk.uservoice.com/forums/228427-feedback/suggestions/19614094-agent-department-routing
But yes, they are quite related to each other, so would be considered together when we will start planning of implementing those features -
Chris Dickens
commented
Yes - please implement queue methods other than the "Ring-to-all" approach. Our use case works best with a "Round Robin Ring" within the department approach. Or Snehal's requested options would also work: "Average Utilization"
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Anonymous
commented
i want queeuing feature in tawk to, that sound good
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Admintawk.to
(top bird!, tawk.to)
commented
Hi, Esteban!
No, unfortunately, at the moment there is no estimate when we will start work on this feature. -
Esteban
commented
Any news about this? Any ETA?
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User
commented
LiveChat has a cool feature that is very useful. It says "you are number 1 in queue" etc or like "there is 1 ahead of you" or like "you are next in line", this feature would be very great
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Snehal Mistry
commented
Currently Tawk implements "Ring-to-all" way when a new chat rings. In this method, new chat will ring to all agents available for chat until one of them will pick it up. This leads to chaos sometimes and also the customer has to wait till the chat is accepted manually.
Besides "Ring-to-all" assignment, there are other options for advanced chat routing like -
"Continue with same agent" - To ensure fast and accurate communication, Tawk should assign chats to agents who've had previous communication with same visitors.
"Random Assignment" auto chat assignment with max # of chat cap.
"Average Utilization" so that new chats will be assigned to the agent with lowest number of running chats to keep the same utilization of all available agents. -
Justin Hollender
commented
Any updates?
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Ernie
commented
2 years passed and still shortly xD
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Still waiting...
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Rebecca Winter
commented
Hi there, it would be nice if we should the chat as busy when all reps that are online are busy chatting with customers. Right now, we are getting multiple chats to test this out on our site and we are missing chats because so many are coming in at a time. It would be nice if we could set a limit of 2 - 3 chats per rep at a time and then after that it shows as busy.