Enable queue
Hello,
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.
To All Our Valued Users,
We thank you and appreciate the patience and continued support over the years.
As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Once a queue is created with CREATE_QUEUE , it can be enabled by calling START_QUEUE . By default, the queue is created with both enqueue and dequeue disabled. To view retained messages, you can either dequeue by message ID or use SQL
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Admintawk.to
(top bird!, tawk.to)
commented
To all our Valued Users,
We thank you and appreciate the patience and continued support over the years.
As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
(Edited by admin) -
Jackie Ottosen commented
Hi tawk.to or Sienna,
Back in 2016 april 15th you guys said "This queue feature now being developed, and will roll out shortly." So alright, I'm quite expecting that this time you say this, you mean it.... -
Admintawk.to
(top bird!, tawk.to)
commented
To all our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your feedback and suggestions.
Enabling queue is currently under works. Our engineers are continuously working to provide an excellent product for all our users and businesses.
We assure you that this feature is planned and we will update you as soon as it is implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
(Edited by admin) -
[Deleted User]
commented
This is the 2nd highest voted item and was "planned" 2 years ago, and requested 5 years ago.
Is your product backlog that high that you don't listen to your customers feedback? I'm just curious as to when this is going to get started/launched.
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Viv
commented
Should be optional for admins. For some setups, current method works better.
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Anonymous
commented
cmon guys - this is almost a required function....4 Years in the making?? REALLY !! I can gurantee each and evryone of your customers WOULD PAY for this - i know i would....so perhaps a paid for update sooner rather than later?
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vanderson
commented
fila de espera
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Clecio
commented
Good morning as it has the feature of waiting time I think that should put the option for us puts the estimated waiting time and also puts a queue order like so?
Place a message so look so?Please wait until you connect to an agent, Your waiting time and 55:00 Minutes and your position in the queue and 05 something like that would be bank I said even in paid for you to do but refused then it would look great and thank you very much if this refusal came early
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Christopher York commented
How is this still planned from 4 years ago... Come on guys...