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Enable queue

Hello,
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

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Jackie Ottosen shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Alex commented  ·   ·  Report

    Is this feature implemented yet?

  • Høye commented  ·   ·  Report

    Please fix this! No problem if you'll want to get paid for it!

  • Brendan commented  ·   ·  Report

    Hey Tawk team, any ETA on this please? :-)

  • Anonymous commented  ·   ·  Report

    You could put a function that would show the customer that the clerk is busy, and show his position in the queue.

    It will be very useful!!

  • Bosco commented  ·   ·  Report

    And we are still waiting

  • Anonymous commented  ·   ·  Report

    when all agents are busy handling all chat at full capacity, we want to reject any new request, until some amount number of chat threshold.

  • Anonymous commented  ·   ·  Report

    is there any limit on number of agents we can add?

  • Hannah James Wynnyk commented  ·   ·  Report

    It would be nice for an option that the chat to go offline if there are 3 chats at one time, which would not allow any more incoming chats.

  • Anonymous commented  ·   ·  Report

    Is this feature still coming in 2017?

  • Anonymous commented  ·   ·  Report

    Please, please, please! We really need this!

  • Snehal Mistry commented  ·   ·  Report

    There should be a way to set whether the incoming chats are automatically assigned to online agents if they are available to take chats. This will help reduce the response time.
    Secondly, there should be an option to route a repeating visitor to the last agent he spoke to automatically. This will help the visitor avoid repeating his questions to the new support agent.

  • Regis commented  ·   ·  Report

    Any ideas when this feature will be available ??

  • Herbert commented  ·   ·  Report

    This is very important for me. We're getting flooded by chat right now and we can't seem to manage them.

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