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Enable queue

Hello,
A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

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Jackie Ottosen shared this idea  ·   ·  Report…  ·  Admin →
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planned  ·  Admintawk.to (top bird!, tawk.to) responded  · 

To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  • Anonymous commented  ·   ·  Report

    Ho. Ly. Shit. Awesome idea! Lets get this! I need this so much!!

  • Aaron commented  ·   ·  Report

    I would agree with Nick G's comment. When a chat is ended, have the Widget go back to the "Pre Chat Form". This would be an option defined by the Widget maintenance. You can store the Name, Email, Phone # in the cookie. But all other fields should not be stored in the cookie.

    Example: Visitor may contact "Sales" for some information on a product, but "Sales" refers the visitor to the "Support" department.

  • Tiago commented  ·   ·  Report

    when you are a customer in the chat, a message to another request for how many customers have in front of him

  • iqbal commented  ·   ·  Report

    Hi Sir, I want to ask how can I make the chat can only be seen/handled by the Department related?

    This is very confusing to us, when on the dashboard of our visitors entering on the agents is not the intended Department

  • Anonymous commented  ·   ·  Report

    Limit the amount of parallel chats per agent. That would be a cool parameter ;-)

  • Anonymous commented  ·   ·  Report

    I work at a dealership where a chat is a potential customer. I would love to see Tawk.to give me the option that if the correct department cannot join the chat within 20 seconds, that the chat is opened to any other departments (sales teams) that are open. This would better ensure that all online chats are helped.

  • Meickel commented  ·   ·  Report

    great idea, I waiting for this too.

  • Meickel commented  ·   ·  Report

    when a user request a chat, he can see the position in the queue.

  • Kukuh commented  ·   ·  Report

    it would be nice if you add this feature,so customers will know how long agents will join the conversation and can estimate will be handle by my agents

  • Anonymous commented  ·   ·  Report

    Would like to suggest adding an option to ask user every time to choose department (maybe a check box in the widget content page) and/or an option to have the pre-chat page show up on every new chat session. Currently the chat client wouldn't show the pre-chat window if it detects the user's IP because he chatted with us before.

  • a a commented  ·   ·  Report

    That's a very important thing and I suggest this too.
    All agents accept the chat call and then leaving it when only one agent remains.
    This confusing customers a lot/
    Please implement this feature as soon as possible

  • Osman Lima commented  ·   ·  Report

    Good afternoon everyone , I would suggest that if it were possible to create a row option for agents , like if you have 20 agents each will meet a client at a time as a sales call queue.

  • Anonymous commented  ·   ·  Report

    Hello,
    A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.

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  • David commented  ·   ·  Report

    Agreed. We need something like userCount('Finance'); in the Javascript API for example.

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