A queue could be nice, because if you have many people on the livechat, and only are one agent online, then a queue could be good to have. For exempel, when 6 users write to me, at the same time, I can't answer them all at the time. So a queue system could be very good! Exempel: You are number 6 in the queue. Or your own custom message.
To All Our Valued Users, We thank you and appreciate the patience and continued support over the years. As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress. Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Austin Collins commented
At the top of the page you should be able to see the amount of people in front of you.
Marc Christian Dy commented
The purpose of this is to avoid confusion in responding to chats.
Currently triggers just ring all agents, you need the ability to choose which department each trigger goes to (so sales related triggers can go to the sales agents)
Hello, how about a que system for example "You are currently number 7 in the queue. You should be connected to an agent in about 03:42(mm:ss) This would be good
And can you add a Czech Language ? :)
When someone connects to the aid within a department and then remembers that he wants to another, so it can not.
We want to use chat in our contact center. Can you make it possible to limit the maximum number of chats an agent can do at the same time?
Chris K Leslie commented
I have multiple departments that I have set up inside the dashboard for my business. The hope was that when someone chose the department that they wanted to chat with. The folks from that would be notified vs all the agents. I would like to be able to segment notifications per specific department if possible.