Optional Admin department notifications
As a site Admin, a user will be notified about all incoming chats regardless of the department the user selects or the department that the agent/admin is part of.
Please can you make it optional so that as an admin I can choose whether I receive all notifications or just my department notifications.
We have actually planned out a feature that would enable incoming chat delegation by Agent access. In the mean time, we are also working on granular permissions that would enable/disable certain functionality. It will take time to implement but it’s coming.
Hope this helps!
Can you elaborate on what incoming chat delegation by Agent access is about?
Our situation requires a complex solution: a rep owns a few customer accounts. If one of these customers start a chat, we want the chat to be routed to only this rep, not any other reps. The functionality departments does not fit our need. I am hoping this incoming chat delegation by Agent access is what we are looking for.
Peter Thompson commented
Is there a timeline on this feature?