REST API for CRM Integration
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.
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Suyog Richa commented
We would like to be able to use placeholders in the https urls used for custom tabs.
If this were possible, we could use as url:
So i would be able to display relevant information about this particular user in the custom Tab.
Thanks a lot!!
Cathy Lasnier commented
Please integration to crm. It is vital !! We really love your product but thinking of changing to another company as we cant integrate to our crm.
Integration with Dynamics CRM would be great.
Yes! When is this available? It should be a priority, well will pay!
This feature it's very important, I'd love also to able to get messages history. Any update about it? Thanks
I'd love to be able to get chat history but also to be able to see our CRM's record of those customers we are chatting with.
To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.
eder viana commented
como ja existe em outros chat a possibilidade de integração do chat com crm da empresa e possibilidade de ligar do próprio chat para cliente.
Api would be nice feature for CRM integration. Any updates on this thread
Denis Morozov commented
+1 I'd pay for that
Henrique Aparecido Lavezzo commented
With this API concept we would be able to create some custom dashboards for own business value.
Sophie Bériault commented
I'm suggesting a big improvement that is in all other live chats, but not in Tawk to. To be able to connect every chat or ticket to a CRM implemented in a business, to be able to follow up every possible contact into the same program.
Emmanuel Natividad commented
just a chat history would be really helpful. planning to us tawk to if an api could be made
+1 this would also reduce need to keep the monitoring view up on tawk thus reducing load on tawk.to
Daniel Oncebay commented
Having an API would also open up the agent chat function to more advanced triggers and chat bot functionalitie x2
Richard Feliciano commented
Please dudes an API just with some GET methods to retrieve chats history it would be nice!
Emil Ng commented
Having an API would also open up the agent chat function to more advanced triggers and chat bot functionalities.
Bradley Bristow-Stagg commented
Yup, failing a Zapier integration a REST API we could query would work. (Would prefer Zapier)
Steve Best commented
Highly agree - this the only missing feature - please could you bump it up the priority list
Basically would want to be able to query for number of chats over a given date range plus other useful stats.