REST API for CRM Integration
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.
Krystian
shared this idea
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months. In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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dj mewada commented
TawkTo it's a best and simple for use.
But, Please Provide REST API for CRM integration.Using REST API we will be able to get information our all admin accounts or visitors name,email,chat etc.It will be very helpful for us.
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Cherie commented
Pls integrate with Edear
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Pietro Campiotti commented
Hello, thank you for your work!
Is the REST API released?
This would be great! -
Suyog Richa
commented
We would like to be able to use placeholders in the https urls used for custom tabs.
If this were possible, we could use as url:
http://my-crm-custom-endpoint/user?email={{visitor_email}}
So i would be able to display relevant information about this particular user in the custom Tab.
Thanks a lot!!
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Cathy Lasnier commented
Please integration to crm. It is vital !! We really love your product but thinking of changing to another company as we cant integrate to our crm.
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Anonymous
commented
Integration with Dynamics CRM would be great.
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Anonymous
commented
Yes! When is this available? It should be a priority, well will pay!
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Anonymous
commented
This feature it's very important, I'd love also to able to get messages history. Any update about it? Thanks
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Rob
commented
I'd love to be able to get chat history but also to be able to see our CRM's record of those customers we are chatting with.
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AnthonyV commented
To all CRM voters; Please also consider voting for the idea titled "Use visitor information as placeholders in HTTPS urls in custom Tabs" because that would also be a very simple way to get some level of generic CRM integration, at least at the Tawk side.
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eder viana
commented
como ja existe em outros chat a possibilidade de integração do chat com crm da empresa e possibilidade de ligar do próprio chat para cliente.
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Murali
commented
Api would be nice feature for CRM integration. Any updates on this thread
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Denis Morozov
commented
+1 I'd pay for that
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Henrique Aparecido Lavezzo
commented
With this API concept we would be able to create some custom dashboards for own business value.
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Sophie Bériault
commented
I'm suggesting a big improvement that is in all other live chats, but not in Tawk to. To be able to connect every chat or ticket to a CRM implemented in a business, to be able to follow up every possible contact into the same program.
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Emmanuel Natividad
commented
just a chat history would be really helpful. planning to us tawk to if an api could be made
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Donald
commented
+1 this would also reduce need to keep the monitoring view up on tawk thus reducing load on tawk.to
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Daniel Oncebay
commented
Having an API would also open up the agent chat function to more advanced triggers and chat bot functionalitie x2
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Richard Feliciano commented
Please dudes an API just with some GET methods to retrieve chats history it would be nice!
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Emil Ng commented
+1
Having an API would also open up the agent chat function to more advanced triggers and chat bot functionalities.