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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. to add Kazakh language

    Hi!
    Can you please add Kazakh language to your system?! I can provide all the translations.

    63 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. VIEW OF ONLINE & OFFLINE AGENTS/ADMINS

    I want to request for an important feature which is a view of list of agents and admins that are online. At the press of a button I should be able to see list of online agents also list of offline agents and admins.

    I know there is a similar feature going through the direct messaging. But I tell you with a click of button will make it much more professional.

    Thanks

    16 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    52 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    11 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Agent Names/Id's in Webhooks

    Would be great to see the Agents name or ID in the Webhooks that are pushed out of the system

    5 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Activity Timeout

    Make it so my status changes to Away after 5 min or a configurable amount of time I set if I'm not active on my Computer.

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Roku device Activation

    Roku device activation guide is here for your reference
    Selecting the compatible Roku Gadget is the first step
    Find the port to connect the Gadget to the TV
    Go to the settings > Network
    Activate the connection
    Create a Roku account
    Login to the account to collect the Roku activation code
    Finally enter the code visiting the page, Roku com link
    Wait until the Roku device activation process complete
    For more updates, read the latest articles and blog posts. For more visit https://www.my-rokcomlink.com/

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make an costumer FAQ. like the internal Tawk Knowledge Base

    Make an costumer FAQ. like the internal Tawk Knowledge Base

    11 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. When a visitor maximizes the widget, it sends a welcome message.

    When a visitor maximizes the widget, it sends a welcome message.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer portal Knowledge Base

    Taking adventage of Knowledge Base, will be great to open to client's view in a king of Customer Portal, where the can self service looking for solutions

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create a permanently offline widget to embed in contact us page.

    contact form embedded widget online status to be independent of standard popup widget.

    contact form widget to be able to create automated tickets when message is sent

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. request name and email after user send the firts message

    pre-chat form always show before chat started... triggers not works... is posible request name and email after user send the first message?

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. There should be a option to rearrange individual choices in the pre-chat forms' multiple and single choice options.

    In the pre-chat form setup area, there should be a way to rearrange the question order, for example, in a multi-choice form there should be a way to move the individual choices in the multi-choice form, same should apply to the single choice forms.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Copy properties

    Copy one propertie to create a new one and maintain all the settings (including widget) excluding the url and the chat/messages history.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add WhatsApp & Telegram Icon Integration

    I would suggest you to integrate WhatsApp & Telegram option

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    377 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. information about reading the chat message

    I have an idea: adding the function enabling information that the agent read the client's chat message and vice versa. So, when the agent did read the client's message, under the client's message will be inscription "read" and vice versa. I think it's a really interesting idea. The client will know when the agent did read his message, and if he does not reply, "neglecting" it and vice versa, the agent will know when the client has read his message.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. lotus notes to outlook converter

    Shoviv Lotus Notes to Outlook PST converter make amazing the users to export NSF to PST file in ideal conduct. This is not the slightest bit relinquished by the dependability and security proportions of an incorporated database. The converter accompanies numerous unrivaled facial appearances so it permits the Users to keep save NSF files to EML and MSG file ailing at all mechanical glitches.

    Important features of SHoviv lotus Notes to outlook converter:-

    1:- Conversion from Lotus Notes to Outlook PST (email, messages, contacts, calendars, journals, etc), Bulkiness conversion from NSF to Outlook PST in a particular set out
    2:-…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a website feedback widget

    A simple website feedback widget that shows up on the right side of the webpage in addition to the chat widget would be a nice feature.

    1 vote
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