1194 results found

1. Auto-fill name and email for logged-in users.

   Hi! We want to use this for servicing paid members of a WordPress website. Please add a way to have the user's login info passed on automatically, without them needing to type it into the chat window each time, and to only have the chat visible inside the membership area.

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2. Have the chat window open up with a question for the customer.

   We would like an option for the chat window to open up with a question for the customer after a period of time.

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   Admintawk.to (top bird!, tawk.to) responded

   Hi,

   Thank you for choosing tawk.to and for taking the time to share your ideas here.

   Our Basic and Advanced Triggers allow you to set up automations for proactively starting a chats with the visitors on your site.

   You can use a Basic trigger to automatically open a chat window after a predetermined length of time and pose a simple question such as, "Welcome. How may I help you?"  Advanced Triggers allow you to send specific messages based on conditions such as the geographical location of the visitor, the page they’re viewing, and the number of times they’ve visited your site in the past.

   Learn more about triggers in our Help Center:: https://help.tawk.to/article/creating-and-managing-triggers

   If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

3. save agent to customer chat when customer returns.

   I would like to suggest to save the earlier chat (and agent who handled it) and display it as history on a new chat from the customer.

   Currently, if a customer chats in, speaks with Agent 1, comes back 15 minutes later, speaks with another agent. Things get very confusing. At least chats from the same day should be stored together so it can be seen what was already done/asked by that customer.

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Judith,

   
   

   Thank you for choosing tawk.to and for taking the time to share your ideas here.

   
   

   At this stage, each session has a 2-minute buffer. So if the visitor leaves the website or is inactive for 20 mins, they have a window of two minutes to resume the session. After that, the session ends and a new session will be created. You can enable the previous conversation to the widget to check, also history is available to access by an agent to catch up with the previous conversation.

   
   

   If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.  You can also email our support line at support@tawk.to

4. Departments

   Is it possible when creating departments for the ticketing that the tickets are only visible to the individuals in that department? We want to separate which users see specific tickets. As constituted it seems that no matter the department, all of the users can see the tickets. I do not think this is good as some created tickets or more sensitive then others. Is there a way we can implement this? Please advise. Thank you!

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Cody,

   Thank you for choosing tawk.to and for reaching out.

   When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

   We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

   This is how the department function works for tawk.to chat:

   1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

   2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know the answer to or giving the wrong answer because it's not in their area of expertise.

   3. ​When a chat is assigned to a department, the agents outside that department only hear notifications if no agents from the selected department are online the department. T. This prevents chats from going unanswered.

   4. Currently, there is no option to hide chats from departments or property members outside of a selected department.

   Click the following links to learn more:

   Assigning tickets: https://help.tawk.to/article/assigning-tickets

   Setting up departments: https://help.tawk.to/article/creating-and-managing-departments

   Creating and responding to tickets: https://help.tawk.to/article/creating-and-responding-to-tickets

   If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   Hi Cody,

   Thank you for choosing tawk.to and for reaching out.

   When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

   We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

   This is how the department function works for tawk.to chat:

   1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

   2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know… more

5. Access control for KB

   There should be some kind of access control on KB. For example, I run a tutoring company, and students should not be allowed to see everything that tutors can see. This should be based on an external flag passed to the tawk.io link or in the header.

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   Admintawk.to (top bird!, tawk.to) responded

   Hi Alexander,

   
   

   Thanks for reaching out.

   
   

   As for the KB article is concerned, you can set articles to private, only that it can be accessible in the tawk.to dashboard, by property members (both agent and admin).

   
   

   Please check this article to learn more:  https://help.tawk.to/article/creating-private-knowledge-base-articles-and-categories

   
   

   If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

6. Add Kurdish Language

   Hello We are knowledge base user we want add kurdish language to our knowledge base
   help.aryanbet.com
   nikojustfill@gmail.com

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7. make the integration code available for the ticket creation form.

   make the integration code available for the ticket creation form. It would be nice to have both options for the customer, contact via online chat and contact via offline form, even if support is during opening hours.

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8. what is Tabout In Stata?

   Tabout in Stata command used to export summary statistics and other results to tables in various formats, including Microsoft Excel, LaTeX, and HTML. It is a user-friendly command that allows you to customize the output format and options.

   To use the Tabout command in Stata, follow these steps:

   Install Tabout command by typing "ssc install tabout" in Stata command window.

   Generate summary statistics using any appropriate Stata command like summarize, tabulate, or even regress.

   Type "tabout" followed by the variables you want to include in the table and any desired options. For example:

   tabout var1 var2 var3, c(mean sd) f(0 1) replace excel

   This command will create an Excel table containing the mean and standard deviation of var1, var2, and var3, with frequencies for var2, and var3 with options replace which replaces any existing excel file, c(mean sd) which shows the mean and standard deviation of the variables, and f(0 1) which shows the frequency of the two categorical variables.

   Press Enter to generate the table. The table will be displayed in the Results window, and a file will be created in the specified format (Excel, LaTeX, or HTML) in the current working directory.
   The Tabout command has many options and can be customized to produce a wide range of tables. It is a powerful tool for summarizing and presenting Stata output in a clear and professional manner.
   For more details you may visit: https://ifinancetutor.com/tabout-in-stata-create-publication-quality-tables-with-examples/

   Tabout in Stata command used to export summary statistics and other results to tables in various formats, including Microsoft Excel, LaTeX, and HTML. It is a user-friendly command that allows you to customize the output format and options.

   To use the Tabout command in Stata, follow these steps:

   Install Tabout command by typing "ssc install tabout" in Stata command window.

   Generate summary statistics using any appropriate Stata command like summarize, tabulate, or even regress.

   Type "tabout" followed by the variables you want to include in the table and any desired options. For example:

   tabout var1 var2 var3, c(mean sd) f(0… more

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9. Gym and Fitness Club | Gym | Power Fitness Gym - Be-New You

   Be New You is one of the best Power fitness gym in Oregon. It is not just a top level gym but have top trainers as well.
   https://benewyou.com/

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10. A cryptocurrency is a digital or virtual currency that is secured by cryptography

    A cryptocurrency is a digital or virtual currency that is secured by cryptography, which makes it nearly impossible to counterfeit or double-spend.
    https://sites.google.com/capitalonelogs.com/capitaloneloginn/home
    https://sites.google.com/cryptocomsignin.com/cryptocomsignin/home

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11. p

    Thanks for post this helpful post - Please visit for More information about:
    https://sites.google.com/walletslog.com/paypallogins/home
    https://sites.google.com/boalogi.com/boalogin/home

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12. REPORT ON UNANSWERED CHAT

    it would be nice to have a report on unanswered chat
    so we can see if the agent actually reply the chat or just leave the customer hanging in the windows chat rather than reply any message when they started a chat, because the missed chat report is not enough

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    At the moment, we don't have these features.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

13. Create and associate to an organization through JS API

    Currently it is not possible to create nor associate an user with an organization. This leads to a huge manual work from our agents.

    It would be nice if within the setAttributes with a fixed name we could set/create the organization. Or even with a new call to the API.

    Something similar to:
    createOrganization({attributes...}) - with custom id or having another unique field? - which would create/update an existing organization and return the id of such organization

    setOrganization(org_id)

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14. Create New Ticket via REST API

    Help us create a new ticket via REST-API.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Jock,
    
    This is Elle from tawk.to. Thank you for reaching out.  
    
    Our Webhooks support the following events:
    Chat Start
    Chat End
    New Ticket
    
    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/  
    
    In addition, your request is possible through our REST API. Please reach out to our support team via our chat widget to request beta access to our REST API and Metrics API documentation.
    
    Alternatively, you may email us at support@tawk.to.
    
    You can view our main Javascript API documentation here:  https://developer.tawk.to/jsapi/
    
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.

15. Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the scr

    Dear Tawk. One thing that has disappointed me about the new Tawk version is that I'm able to see less of the conversation thread on the screen. In other words in the previous version I could see something the person said say two minutes ago. Now I'm having to scroll up to be able to see this. When you're in the middle of a conversation, this is certainly more of a hassle. Do you understand what I'm saying? Thank you.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Ron,

    Thank you for reaching out and for sharing your suggestion here.

    At this time, there is no setting in the chat panel for modifying the font size. In the meantime, changing the text size in your browser may allow you to view longer conversations with less scrolling.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

16. Hide any incoming chats for agents who are not added to particular department.

    Hide any incoming chats for agents who are not added to a particular department. It will help newbie agents to start only with easy topics.

    Currently, all the agents can see income chats, no matter if they are added to department or no.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Elvis,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, the tawk.to platform allows all agents to view and answer all incoming chats. There is no feature available to filter or limit the chats that can be viewed and answered by particular agents or groups of agents.

    We've acknowledged your request and have forwarded it to our development team. They will review this suggestion and add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

17. Provide an option to DISABLE THE WIDGET POPOUT menu option completely

    JUst setting on click behaviour to MAXIMIZE is not good enough! Please have an option to remove the users ability to POP OUT the widget so that the callback functions can be guaranteed to always work on every chat!!!

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Robert,

    We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To configure the chat widget behaviour, do the following:

    1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).

    2. Under Channels, select Chat Widget.

    3. Under On Click Behavior, select either Popout or Maximize.

    You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

18. The "submit ticket form" is grey and unreadable

    The "submit ticket form" is grey and unreadable, it is necessary to be able to edit the colours of the form including the "submit request" button colour

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Jhorman,

    Thank you for choosing tawk.to and for sharing your suggestions.

    Currently, we do not have the oprion to customize that for now.

    We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.

19. Please give options to enlarge the text of the chat.

    A button or setting to change the size of the text in the chat It would be useful to all users. Thanks.

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    Admintawk.to (top bird!, tawk.to) responded

    Hi Ruben,

    Thank you for reaching out to us.

    Unfortunately, most updates in the dashboard cannot be configured.  Please try to zoom in on the page. We have made sure that all text is readable.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

20. let us add an automatic reply to new email support tickets

    Please allow us to be able to create an email that is automatically sent once someone writes our support email address.

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