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  1. Add custom field to sbortcuts ..

    For example .. hello {clientname} your speaking to {agentname} how can i help you..

    So the names are taken for user and agent ..

    If this make sense

    19 votes
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    9 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    502 votes
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    33 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Display trigger message on mobile = getting more attention

    Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

    I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

    This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…

    22 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We have changed the way the mobile widget behaves regarding Trigger messages.

    The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  4. How to Open an Exchange database file without ExchangeServer?

    Open an Exchange database file without ExchangeServer through the SysInspire EDB to PST Converter software, This software can export your edb file directly from the recovery Exchange server, on which there is no need to install an Exchange server on your computer. This tool converts your edb file into PST, EML, EMLX, MSG, and HTML format. YOu can use a free version of this software also on which you can convert twenty-five emails from each mailbox.
    Read more:-https://www.sysinspire.com/blog/open-edb-files-without-exchange-server/

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow users to upload images/files without having an agent online

    Allow users to upload images/files without having an agent online

    7 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    There is not currently a feature allowing visitors to attach files when agents are offline.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
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    8 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties’ activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week’s activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me…

  7. Ask for email and save it

    I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    There is currently not an option to automatically send a form in response to a visitor’s question.

    At this stage, our forms options include a Pre-Chat Form and an Offline Form.

    To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    Our automated chatbot feature is currently on our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Use PreChat (or email form) in a trigger

    The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).

    So i don´t lose the informationen and the connection to the visitor.

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat.

    To capture visitor details and let your customers know they’ll be contacted later, you can create a Chat Rescuer Trigger.

    This trigger sends an automated response in the chat when agents don’t respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour.

    For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this:

    “Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…

  9. In Between Chat Form Widget

    It would be nice if you add an on going chat fill out form widget which we can fill out form from customer in between the chat , Thanks

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.

    An alternative method is to create a shortcut/canned response or trigger message asking for your visitor’s information.

    Learn how to create shortcuts and triggers in these articles:

    1. Creating and managing shortcuts
    https://help.tawk.to/article/creating-and-managing-shortcuts

    2. Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a feature limiting an agent’s ability to view and answer chats.

    All members of a property see the same dashboard, incoming chats and message history.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. departement selection order

    will be good to be able to select the order in which the departments are showed in the widget

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Password from Excel Sheet without password

    For many people, forgetting their Excel or Word password is a very common issue, and eSoftTools has a very successful solution for them. Its Excel Password Recovery Software that remove password from excel sheet without password and includes a number of features, including three different password recovery techniques: - brute force, mask attack, and dictionary attack; supports all versions of Excel and Windows, as well as Excel extensions such as xls, .xlsx, .xlsm, .xlsb, .xla, .xlam, and others; It can recover word document password also.

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. NSF to PST Converter Software

    Try the eSoftTools NSF to PST Converter Software to convert NSF to PST with just some click of the mouse. It is designed in a special format by the users, such as EML, EMLX, Zimbra, Gmail, Yahoo, MBOX, MSG, vCard, CSV, ICS, and Office 365, among others. By scanning, the software recovers all elements of the NSF file with ease. Users can get a free trial demo of the software to learn about its advanced technical procedures.

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. How to remove password from 7z file?

    If you are thinking about how to remove password from 7z files but don't have the password. Then you must try eSoftTools 7z Password Recovery Software. It has three advanced Recovery procedures like:- Mask attack, Dictionary attack, and Brute force Attacks. Users can choose any one recovery technique from the offered options to recover their lost password with ease and total security. Working process is too fast and reliable and user can get their lost 7z file password with this software in some simple clicks.

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. How to fix Outlook 2007 not receiving Emails error?

    If you are searching for a solution to How to fix Outlook 2007 not receiving Emails error?. Here is a solution for you, the SysInspire PST Converter software also supports MS Outlook 2007 version. It can recover your corrupted PST file into 13 plus different-different formats like EML, EMLX, MSG, HTML, Zimbra, VCF, and many others. The date filter feature is also amazing in this software, you can export a data file from a particular date. Download the free demo version of this software.
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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix the error of Exchange user not receiving external email

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    Read more:- https://www.sysinspire.com/blog/exchange-user-not-receiving-external-email/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio

    Make every conversation for every agent private
    In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Open a protected Excel file or Worksheet

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Outlook error 0x800ccc92 has been fixed

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unlock Password Protected 7z File

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    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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