Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
1195 results found
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let us add an automatic reply to new email support tickets
Please allow us to be able to create an email that is automatically sent once someone writes our support email address.
3 votes -
Display trigger message on mobile = getting more attention
Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.
I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?
This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…
22 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We have changed the way the mobile widget behaves regarding Trigger messages. The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Google Adwords
Our website main objective is to review leads. However, when a customer comes on our site, we are unable to see that they have been referred from adwords. Our previous chat plugin had this feature. Would easily pay extra for this feature if it were available.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this time, you can use Google Tag Manager for Google Ads conversion tracking to get insights into the actions visitors take in the widget after viewing your ad.
Follow the steps below to set up Google Ads Conversion tracking in your tawk.to widget and learn which ads, ad groups, and keywords are bringing the conversions and conversations to your business.https://help.tawk.to/article/google-ads-conversion-tracking-with-google-tag-manager
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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It would be very useful to view messages for ALL properties on one window sorted by date without having to click into each property
For people that manage the chat for multiple sites, and want to view and sort all messages for ALL properties in one window
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Oliver,
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, we do not have any feature to manage all properties in one window.
We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to -
Add custom field to sbortcuts ..
For example .. hello {clientname} your speaking to {agentname} how can i help you..
So the names are taken for user and agent ..
If this make sense
25 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. We currently don't have automation to fill custom fields in shortcuts when answering chats. Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Tawk + SMS
Hello, i want to use your plugin for my website https://bresciapc.com and i want to know if is there any way to get also SMS when a visitors contact on our website?
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Make allows you to integrate tawk.to with popular SMS providers. In minutes, you can set up an automation to send an SMS notification whenever a visitor starts a chat.
Learn how to integrate Make with tawk.to in this article: https://help.tawk.to/article/make
If you are asking about a built-in SMS feature, we currently we don't have Phone SMS and voice dialer functions. However, both features are already on the roadmap.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Customise email response
Need to be able to customise the emails that are sent to customers via the platform to include custom formatting, footers, logos, etc.
4 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
We currently don't have a feature for automatically configuring or editing email transcripts.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help! -
A message from a visitor or operator API
API that enable to send message as visitor or operator thru API e.g tawkto.messageFromVisitor('Message from visitor!')
tawkto.messageFromOperator('Message from operator!');
This is a very helpful feature specially if we want to send message from our form to tawk to chat3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for reaching out.
Currently, we only have this API on messages. Please check the link below:
https://developer.tawk.to/jsapi/
We're continuing to build out our Messaging product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, please reach out to us at support@tawk.to. Thank you.
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Transfer Chat
Hey there should be chat transfer option to another agent.
https://doramasvip1.blogspot.com/2022/05/lee-yoo-young-tries-to-work-with.html1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.
Departments allow you to make sure the right agents answer visitors. They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.
Here is how the department function works:
1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats..
2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.
4. Currently, there is… -
Add a new level of "Associate" member
Currently, we have two levels: Admin and Agent. We would like an additional level of "Associate", so the associate can only see tickets and chats assigned to them. This can be important in some organisations for privacy purposes.
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Jason,
Thank you for choosing tawk.to and for sharing your challenge here.
Currently, the tawk.to platform allows only Admin and Agent roles.
We've acknowledged your request and have forwarded it to our development team. They will review this suggestion and add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.
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Announcement Module inside chat
Announcement Module inside chat could be great feature. So we can periodically inform any news and other updates about our website to the visitors in the chat widget.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
Currently, you can use triggers to send the announcement as an automated message or you can use the cards such as header cards or text cards. You can also create an article for it and then add it as a featured article card in the widget content.
Visit this link for more information: https://help.tawk.to/article/advanced-triggers
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to
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changing fonts of widget on my site
i want to set my faviorate font on my widget but it impossible :(
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
At this stage, we do not have the option to customize the font in the chat widget. However, we're currently in the process of updating our Widget design and Messaging feature.
We will take note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at support@tawk.to
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Ability to edit messages after sent
Both visitors and agents can edit messages after sent.
This feature could really help to modify some vocabulary errors after sent.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
HI Morgen,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently don't have an option to edit spelling or phrases after it sent. We suggest for you to use shortcuts.
Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct. https://help.tawk.to/article/creating-and-managing-shortcuts
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support
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Can I add a note to a chat via JavaScript Api ?
It would be usefull to read some cookie info and add it to a note in the chat
Thanks a lot1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi César,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
Currently, we do not have the option to add notes using the JavaScript API.
You can learn more about our current methods in the JavaScript API documentation on our developer platform: https://developer.tawk.to/jsapi/
Our REST API gives you the option to request additional data from tawk.to. You can learn more about our REST API and request access here: https://docs.tawk.help/article/rest-api
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to
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Enable Queue Chat
A Queue could be nice, because if you have multiple agents working in the same department it would be best to create a queue to avoid multiple agents answering the same message
If it is enabled helps to improve my business https://ootyheritagetoursandtravels.com/taxi-services-ooty/1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Elle from tawk.to. Thank you for reaching out.
I recommend activating your Chat Rescuer.
This trigger is used to auto-respond to messages if agents don't answer the chat in time. You can create a message asking for their contact details. The trigger can be set for a delay ranging from 10 seconds up to 1 hour.
For example: If no agents respond to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment. Please leave your name and email, and we will get back to you ASAP."
To learn more, visit this link : https://help.tawk.to/article/creating-and-managing-triggers
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…
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Disable Visitor Monitoring Notification if I am the on visiting my site
Disable Visitor Monitoring Notification if I am the on visiting my site
because when i am visiting my site for testing purposes or preview i will get notification on Tawk to Monitoring dashboard that there is a visitor but it is me
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we currently don't have a feature for disablingvisitor monitoring notifications when you visit your own site.
However, when testing the widget on your site, you have the option to disable sound notifications so you don’t hear alerts on your device.
Learn about adjusting sound notifications in this article: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at elle@tawk.to
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Customer Feedback Before/After Chat Ending
With TAWK-
1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.
2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?
526 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Default chat goes to one department
Without the customer having to choose, we would like all chat requests to go to our "Level 1 Support" department, and then if they need a Level 2 Support Department" person to join the chat, the level 1 agent can then internally request a level 2 agent to join the chat.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Jason,
Thank you for choosing tawk.to and for reaching out.
Currently, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.
Departments allow you to make sure only the right agents answer visitors. They are also useful when assigning tickets. You can assign a ticket to a particular department, ensuring everyone in the department receives the email/notification.
This is how the department function works for tawk.to chat.
1. When chats are assigned to departments, all agents, including those who are not assigned, can see the incoming chats. However, only those who are assigned to the department will get a notification. This allows easy chat transfer, especially when the transfer is made from one department to another.
2. Agents outside the selected department will hear the notification sounds only if no agents…
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custom css for Knowledge Base
allow me to add custom css to my knowledge base. I would like to make my KB theme a bit nicer with custom css and custom fonts
23 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we do not have an option to customize the fonts and styles of the Knowledge Base using custom CSS.
You can configure and customize the overall appearance of your Knowledge Base by modifying elements such as the banner, color and fonts.
To learn more about setting up the Knowledge Base, visit this link: https://help.tawk.to/article/setting-up-your-knowledge-base
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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How to add reviews option on website?
I have a golf related site https://oneplaygolf.com/best-irons-for-10-handicapper/ and I want to add reviews option on it so that our customer can give reviews after buying products from our site.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Michael,
Thank you for choosing tawk.to and for sharing your question here.
We currently do not have a built-in option offering a customer satisfaction (CSAT) survey after chat sessions.
We do, however, have a Sentiment feature which allows vistors to provide positive or negative chat ratings.. This feature also allows you to filter results (e.g. by date or agent) and generate a report based on your visitors’ feedback.
If you wish to check an agent's statistics for User Satisfaction, do the following:
1. In the left sidebar menu of the Dashboard, select the Reporting tab (bar chart icon) in the left sidebar
2. In the Reporting menu, under Live Chat, select User Satisfaction.
3. In the upper menu of the results pane, click the filter feature (funnel icon).
3. Click the Agent field and select an agent in the drop-down menu or select All to see results from all…
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