Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an integration with Google chat.
Alternatively, you can add a URL tab.
Adding a URL tab allows you to embed a website within the tab. You just need to give the Tab a name and enter the URL.
Helpful link: https://help.tawk.to/article/creating-and-managing-tabs
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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An option to do a chat form AFTER a chat has started - instead of PRE CHAT
We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…
24 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
We value your input and we thank you for the continued support toward our product.
In relation to your concern, currently, we don’t have the feature where the user can input their details while in an active chat.
However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.
Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Record of products visited by each visitor
Make a record of the products visited by a visitor who has already left.
There are many visitors who enter my website, consult some products and leave, but I cannot see what they visited my page, so it would be good to have a record of all those visitors with the products consulted.
It would be a complete good for this excellent tool.
Thank you very much for taking this into account.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At the moment, our Monitoring only shows real-time activities of visitors but does not record activity for future viewing when there is no chat activity.
If your visitor has a chat history, navigation activity is available for viewing. However, you won’t be able to download the data.
We are looking forward to providing this feature in the future. Updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! help!
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Trigger chat message on button click
Trigger a chat message to pop up when the user does something on the website, triggered by JS api
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we currently don’t have a feature for setting a trigger based on a button click.
Our Advanced Trigger offers the following conditions:1. Time/Date
2. Location of Visitor
3. Previous Visit Information
4. Page Information
5. Visitor Information
6. Software/Computer of Visitor
7. Online Statuses
8. Chat-related InformationHelpful link: https://help.tawk.to/article/advanced-triggers
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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knowledgebase
API for KnowledgeBase
So we can grab -
1) Title
2) Image
3) Date CreatedThis will help us link back to knowledgebase from our website (read more)
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have API documentation for our Knowledge Base.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add a tool to paste and retain formatting from Word (or other external word processing or text editing applications)
Add a button to the Knowledge Base toolbar to paste clipboard contents from a word processor or text editing application such as Word that will retain that applications' formatting.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Bryan,
Thank you for choosing tawk.to and for reaching out.
The default format and font of our Knowledge Base is Lato, sans-serif. We currently don’t have other fonts that can retain the formatting of Microsoft Word.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add an increase and decrease margin (indent) tool to the Knowledge Base.
Please give us the ability to increase and decrease margins in the Knowledge Base. This would allow us to create indented paragraphs, and also nested lists (either bulleted or numbered).
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have a feature for changing the margin settings of the Knowledge Base.
We’re continuing to build out our knowledge base product and have taken on your suggestions.
We will post updates once the feature has been implemented.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Get the tawk report automatic everyday?
Automatically get daily report via email or API.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
We have the weekly roundup email that shows a summary report of your website visits, widget use, and tickets.
At this stage, we don’t have the option to set this report daily.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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IP whitelisting
Is it possible that we can restrict agent's access within a specific IP? this way we can easily monitor agents activity within our office and that would help us prevent unauthorized chats..
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can BAN your agent’s IP Address in order to hide the chat when they are browsing your website.
This will also hide their statistics in your Monitoring section.
Alternatively, you can save the details associated with your agent’s computer/ IP Address.
The next time your agent visits your website, their name will now appear under the MONITORING section. They will still be included in the statistics report. However, you can now identify which visitors are your agents and which are your actual visitors.
To do this, follow the steps below:
1. Ask your agents to visit your website and let them initiate a test chat.
2. Join the test chat.
3. Under the Active Chat window, select the Details section located on the top right side (“i” icon).
4. Rename the auto-generated IP… -
Consolidated Report for chat questions
When chat starts you have a set of questions that customer answers. Right now the replies are only in chat transcript. If I want to check how many customers selected which option, I cannot. A consolidated report would help. This would be a nice feature to have.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Answers on our Pre-Chat form are saved as a chat transcript. However, we don’t have a feature to collate and download the data.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Need feature to disable Send Again Button in Offline Form
Dear team,
I have been using this app for a long time. It has been excellent till now. But, for the last couple of days, I am getting spammed due to one of your features.
There is an option of Offline Form. It is a good feature when no agents are available and still, we can not miss the inquiries but, there is one drawback here. When a user fills up the form and clicks on submit, the form gets submitted. Then, he gets redirected to another window that has the "Send Again" button. And because of this, he can…
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have an option to remove the “Send Again” button on the offline form.
When a user clicks on the Send Again button, it will ask them again to fill in the form.
This is helpful if your visitor needs to add another detail to their inquiry or raise a new message.
In your case, you are receiving multiple forms as Spam in your inbox.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have a CSAT survey to send after the ticket is closed.
Our feedback rating is through our Sentiments feature. This is where the visitor can click the thumbs up and down icons to rate the chat conversation.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Changing the text after closing a chat conversation.
I need to change the text that appears after closing a chat. Please integrate an option to do so.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don’t have an option to modify “Your chat has ended” message of your chat widget.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Real-time monitoring Transcript
Can monitoring information be captured and stored, such that we can monitor what property pages are visited, and when?
Visitor navigated to Memorials - LRPC HOME 17:08
Visitor navigated to Rev. ROBERT B. LOUTHAN - LRPC HOME 17:09
Visitor left 17:12When someone visits our website and does not engage in either an online or offline chat, this is what we are able to view in real-time, but it’s not saved for future viewing or analysis:
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At the moment, our Monitoring will only show real-time activities of visitors but no recordings for future viewing.
For Chat history, it will show and save the navigation activity of your visitors. However, you won’t be able to download the data.
We are looking forward to providing this feature in the feature. Updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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to add Kazakh language
Hi!
Can you please add Kazakh language to your system?! I can provide all the translations.70 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a translation for the Kazakh language.
Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard > https://crowdin.com/project/tawk/
2. Android app > https://crowdin.com/project/tawk-android
3. iOS app > https://crowdin.com/project/tawk-iosLet me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add user informations while chatting
It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.
9 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can add the user’s details without the pre-chat form whilst in chat by simply accessing the DETAILS tab – the first tab – located at the top right side of your active chat window.
Here, you can populate their name and email address. Be sure to save these details. This will save the visitor details to your contact list so the next time they visit the website, you can acknowledge them as a repeat visitor.
I’d also suggest creating shortcuts for repetitive questions. These canned responses can be use while chatting with visitors. They save you time and make sure your responses are accurate, consistent, also ensuring spelling and grammar is all correct.
To learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts
Should you have any other questions, require assistance, or just want to talk to…
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Customise day and time of Weekly Round Up
It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.
18 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
We currently don’t have an option to set the date you receive the weekly round-up.
Alternatively, you can download your weekly/monthly report via the Reporting section, which contains detailed data related to your properties’ activity.
Follow these steps to generate reports:
1. Click Reporting (click on the graph icon in the left sidebar bar, 5th icon from the top)
2. Select the site or tawk.to page for which you want to view reporting from the dropdown menu at the top left of the Reporting screen.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Divert Customer to Help Article rather than Chat Agent based on Question/Department Selection.
Some questions can easily be answered by one of our help articles. It would be nice to be able to pre-face a Chat with a help article based on what Question or Department was selected, rather than them coming through to an agent immediately.
For example, if i was to use your chat to ask about how to change the colour of my widget, you could direct me to your Knowledge Base article about this rather than taking up the time of your agent to explain or paste the same link.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The automation for our Help Center/Knowledge Base is currently not available at the moment.
We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Remove messages in a specific language to spam
We getting so many spam messages everyday in our ticket box. Please make it possible (like in uservoice) to move message in a specific language (e.g. russian) to spam.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don’t have a folder or language filter for SPAM messages.
What we have, however, is the BAN feature that restricts users from using your chat widget.
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor2. Banning/blocking the widget by location
You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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an option or setting to auto close the offline messages,once we created a ticket
There should be an option or setting to auto-close the offline messages, once we created a ticket belongs to that. now both are showing open and that's confusing our agents about which offline message is converted to a ticket and so.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, all the offline messages have to be set to Close once the ticket is created.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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