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  1. Direct private chat link

    Private chat that links specifict agents and admins in communication is very important. so this is not about clients' chat to agents and admins. but Agents to admins, or admins to agents. just say it direct private chat link.

    1 vote
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  2. To have the floating chat icon temporarily disappear when the sticky bar gets in the position of the chat icon

    I want to check if there is a way in which I can configure the chat icon to temporarily disappear when something something comes into its position. So I had the twko chat installed and floating on the bottom right of the screen and also have sticky cart installed at the bottom and this clashes and had to unistall tawko. I dont prefer to have the chat floating on any other position of the screen other than on the bottom of the screen?

    1 vote
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  3. Send message via http request

    I would like to be able to make an ajax request to send messages

    Thanks

    1 vote
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  4. Agent Review

    a nice feature would be to allow the chat window be able to have the visitor leave a review and feedback rating on their experience with the agent at the end of the chat. This will be optional for the visitor to do if they so need.

    1 vote
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  5. Export all form custom leads and data (Phone Number)

    Please give me new features export custom leads and data like phone number and other stuffs. Important for Phone Number (Custom leads)

    6 votes
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  6. I want users to be able to message every 10 minutes

    I want users to be able to message every 10 minutes

    1 vote
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  7. Ability to see who was on your website after they have left which includes IP Addresses.

    I'd like to be able to see who was on our website even after they have left. I'd like to have the same information as if they were on the site currently.

    1 vote
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  8. Option to hide chat bubble

    The option to turn the chat bubble off on the website while still being Online OR Away. We don't want the bubble to be viewable at all times and we may need to do a chat.

    Example: One agent is working and their shift is ending, they are in middle of a chat and want to shut off the chat bubble so no new chats come in. Our hours are not always the same so being able to do this when we want is helpful, like Zendesk Chat offers when invisible.

    3 votes
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  9. Use [option] tag in triggers' messages

    I think it would be very useful to add the possibility to write a question with the[option] tag in the automatic trigger section. Obviously, it may be useful for the client/user to be redirected, using the questions. Then the agent, when he joins, will already have an idea of why the user came to his site.

    3 votes
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  10. Add a “tip agent” button at the end of a chat

    At the end of a chat, a “Tip agent” button will pop up so you could tip either a hired agent or regular agent. The agent will optionally asked to input their PayPal email address to receive tips. If the agent does not want to receive tips then the tip agent button will appear grey and if you click it it will say agent is not accepting tips.

    3 votes
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  11. add the attachment button

    adding the attachment button in the offline chat

    4 votes
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  12. Callback request feature

    Visitors should have the opportunity to request a call from agents or schedule it for the desired time.

    3 votes
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  13. Preview avatars of agents before starting the chat

    Before starting the chat visitor should have the opportunity to see who can respond to their questions.

    It creates impression that there is a real team working on the service and it's part of "who we are".

    Some example:
    https://www.chaport.com/wp-content/uploads/widget-cut-en.png

    3 votes
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  14. storing other data such as compay name and phone number on browsers as name and email

    when our customer contact us in first time they record data such as name and email. we added other data such company name and phone number but other data that we added not br store in the browsers
    only name and email are storing on the browser for future chatting

    I want to store other data in browsers as a new features

    4 votes
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  15. Display message previews if widget is hidden

    Currently if you have the widget hidden to use a custom button to trigger the chat window, if a trigger goes off it opens up the chat box and dose not display the message if you have pre-chat form enabled.

    Would be better if it displayed the bubble above where the widget loads just like if the widget is visible

    3 votes
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  16. Blacklist emails coming from a domain or which are in a specific language (e.g. Russian)

    It would be great to blacklist emails coming from a domain or which are in a specific language (e.g. Russian)
    We get tons of spam email every day in our account

    1 vote
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  17. View agent direct messages

    It would be nice to have an ability for admins to view agent to agent direct messages

    6 votes
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  18. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    15 votes
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  19. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
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  20. Add a link PROFILE PAGE In the Chat window

    Add a link PROFILE PAGE In the Chat window
    Or when the image click goes to link PROFILE PAGE
    Or appear autothetically at the start of the Chat When the Chat ends

    4 votes
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