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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Knowledgebase category message display - shortcut response and triggered messages

    Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features.

    Here are the following new features that will solve your request:

    1- KB search Card.
    You can now add a Knowledge Base Search Card that will allow your visitors to find answers directly from the chat widget.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    2- You can now add images, URLs and videos to your Offline form.

    Helpful link: https://help.tawk.to/article/modifying-widget-greetings

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Continue chat under site subdomain

    I have my main site and a store site under a subdomain.
    I have added my widget on both.
    When someone is in middle of chatting on the main site and goes to the store I would like the chat to continue rather than start a new chat since he's on a new domain,
    Is that possible?

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    If your subdomain page is not under the same domain as your main website, you will not be able to have a continuous chat.

    If a single chat widget is installed for one website, however, you will be able to continue the chat conversation on any of the pages to which your visitor navigates.

    Helpful links:

    1. Why add multiple widgets?
    https://help.tawk.to/article/why-add-multiple-widgets

    2. How to add multiple widgets to a website with JavaScript
    https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Chatbot to make suggested knowledge base articles based on the question from the user.

    Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great suggestion! Automation with the Knowledge Base is a great way to provide quick answers for your visitors.

    Alternatively, you can add a Knowledge Base Body Card to your chat widget. Your visitors can now search for answers on your Knowledge Base directly from the chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Monthly report for total number of visitor, page view & chat

    would like to have the monthly data report for total number of visitor, page view & Chat

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sign up and sign in page

    Create a sign up and login page for the knowledge base. It lets customers check their ticket status.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a separate user log-in for the Knowledge Base.

    All submitted tickets in the Knowledge Base will be sent to the Messaging section of the Dashboard. The user will get a notification email about the ticket.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. External Pre Chat Form

    Passing value from external contact form while submitting it trigger the chat with detail filled in the external pre form...

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature passing contact information from an external Pre-Chat Form to tawk.to.

    We do, however, have Webhooks that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. 25 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. that kind

    Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. We can address the client with hi/her name and just continue the email discussion

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Internal communication tool for small and medium businesses

    Actually, I am looking for an internal communication tool l( where we can communicate within our employees Where we can text, do audio and video calls, etc. We would be having 5 to 10 employees using it. We need the internal communication tools with our logo and on custom url? Do you provide that option in your platform?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out. 

    Our Dashboard currently supports direct chat and group messages to the other members of the property. However, we don’t have features for internal voice, text and video calling.

    To learn more about direct messages and group chats, visit the following links:

    1. Setting up direct messages
    https://help.tawk.to/article/setting-up-direct-messages

    2.Creating a Group Chat
    https://help.tawk.to/article/creating-a-group-chat

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Ability to switch fonts

    It would be great to switch fonts when creating a knowledge base as this would enable customization to an even greater level

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a mechanism to lock or restrict which users can edit the knowledge base articles.

    No business can risk a public customer-facing knowledge base system where any user can add, edit or delete the knowledge base content at any time. It is a tremendous liability and makes the entire knowledge base feature practically worthless.

    Please limit editing to only administrators, or better yet, allow administrators to delegate editing permissions to a specific user or team.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Harry,

    Thank you for choosing tawk.to and for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    This is Sienna from tawk.to. Thank you for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will…

  12. Sending emails tickets in Spanish

    Hello, it will be possible that the ticket emails that are sent, that the message instead of being sent with text in English is sent in Spanish

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, all our ticketing notification emails are in English language. There is not currently a way to modify or translate these.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Js Api to get the number of new messages sent to a visitor

    TawkAPI.onNewMessage = function(){
    let numberOfNewMessage = Tawk
    API.getNumberOfNewMessages();

    };

    This is useful for those who wants to build their custom widget.
    So there are actually two new APIs needed.:

    onNewMessage and getNumberOfNewMessages

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Customise the knowledge base items on chat window for a specific page.

    I would love it if the knowledge base articles which are display on a particular page are only relating to the page the user is on, not just showing all articles in the knowledge base.

    For example, I have the plugin on our tennis club website. If a visitor is on the coaching page, I want the pop-up help to show articles only relating to coaching.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Webhook event for offline chat messages.

    When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Rating shortcode

    It will be very awesome to have an Shortcode to rating such as [rate] similar to [option].

    It will help to engage agents with their chat ratings.
    Also add the score card on Dashboard.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. respond to the client's rejection with a word that will be an active link

    Is it possible in your service? respond to the client's rejection with a word that will be an active link

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Automatic replies based on trigger words

    Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.

    1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    You can set up a Trigger to fire with a specific keyword such as “Price”.

    However, we currently don’t have automation to notify agents if the user requested live support.

    To set up the Advance Trigger, follow the steps below:

    1. Select Administration Section > Trigger > Add Trigger
    2. Select Trigger Type > Advanced
    3. Type the Trigger Name and Description
    4. Under CONDITION > When a visitor requests a chat
    5. Under CHECK > All of the following conditions
    Message > Equals > Price (THIS IS YOUR KEYWORD)
    6. Under ACTIONS > Send message to visitor
    7. Type the agent’s name
    8. Type your message

    ( YOUR VISITOR MUST SEND A MESSAGE WITH THE KEYWORDPRICEFOR THE TRIGGER TO SEND)

    I hope this addresses your concern.

    If you…

  19. Trigger message even if we are offline

    it will be good if you can add trigger messages even if we are offline, to show for example Coupon code or other important messages to our client when they access to the website.

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add more user data to chat transcript emails

    We would like to see user geolocation (and other customization ability) in regards to the auto-emailed chat transcripts upon conclusion of chat

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for customizing the chat transcript.

    Our chat transcripts include the date, time (GMT +0) and the chat history.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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