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1181 results found

  1. Shortcut Feature Request

    Please place an option for admin user to restrict who can modify/create the shortcuts.

    If above is not possible, to track who created a new shortcut and/or who made an update, Please require user information before a new shortcut or a modification is saved.

    1 vote
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    Hi Ed,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don't have a feature allowing you to restrict access to creating shortcuts. Shortcuts may be created by any member of a property.

    However,you can restrict access to shortcuts.For every shortcut you create, you have a choice between making it Public or Personal.

    Selecting Public allows all agents with access to the property to use the shortcut when answering chats. A Personals shortcuts can only be used by you and are also known as Global Shortcuts. You can access these by going to My Profile (user icon top left corner of the Dashboard) and selecting Global Shortcuts.

    Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct.

    https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have any questions or require assistance, we invite you to reach out on…

  2. Session match

    When a customer login 2 different devices the customer has 2 different chat session.
    But i know from the login credentials both session are the same person.
    We should match the sessions by id or some thing uniqe.

    3 votes
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    Hi, Mert ÇIKLABAKKAL

    Thank you for choosing tawk.to and for reaching out.

    Currently, chats initiated on separate devices will appear as unique conversations in the Monitoring panel.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  3. Implement two-step authentication.

    For added security, I would like to have two-step authentication for agents as they log into the app. I would be happy with email, text, or an authentic app.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don't have two-factor authentication for signing in to the tawk.to Dashboard.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. The Widget should say how many admin is on to help you!

    Like if there is only 1 admin online the widget say
    Hi! There is 1 admin here!

    3 votes
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    Hi!

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have notification settings for agent or admin status.

    An alternative way to know  an admin’s online status is to create a Group Chat.

    You can also view how many members of the Property are online.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

  5. need the hide option of the entire menu on widget

    Hi. I have installed the free widget on my website. I now see a menu on the right upper corner (change name, Email trasncript, sound on, popout widget, end chat).

    I would like to request the option to completely remove this menu from widget or hide entire menu.

    1 vote
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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We do not have a feature for hiding the menu on the widget.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  6. Something like account switcher

    I think twak to developers should work on this.

    I want to switch between multiple users at a same time ( no need to logout ) and reply by different users in the app and website also. Please add this feature as soon as possible. It's a suggestion.

    3 votes
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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    You may create multiple aliases so you may answer with any name you like. With aliases, you can create a new identity the customer sees when you respond to chats.


    Follow these steps to make changes to an existing alias or create a whole new one::


    1. Log in to Your Dashboard.

    2. Click the Profile icon in the upper rightt of the Dashboard and select Edit Profile.

    3. Go to Aliases.

    4. You can edit an existing Alias by clicking on it in the list of existing Aliases or you can create a new Alias by clicking the green “Add Alias” button in the top right corner. 


    https://help.tawk.to/article/creating-and-managing-aliases


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be…

  7. Allow users to upload images/files without having an agent online

    Allow users to upload images/files without having an agent online

    7 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    There is not currently a feature allowing visitors to attach files when agents are offline.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Fix “Exchange is currently in recovery mode’ error?

    The error of ‘Exchange is currently in recovery mode’ has been fixed. There are some manual methods to resolve this error. If you want to open your edb file in the easiest way, So download the EDB to PST converter by SysInspire. They have to convert your edb file into pst format and it is able to convert edb to many other formats also. In which you can watch a live preview of edb conversion also. It contains a very friendly interface. If you want to try this software you can download the free demo version also.
    Read more:- Fix…

    1 vote
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  9. 1 vote
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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature for hiding the Knowledge Base from search engines. Once an article is published as public, it will be indexed by Google and other search engines.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


  10. Ask for email and save it

    I want that the visitor first asks the question and then the chatbot ask for email. I think its much better to get information step by step.

    6 votes
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    There is currently not an option to automatically send a form in response to a visitor’s question.

    At this stage, our forms options include a Pre-Chat Form and an Offline Form.

    To learn more about our Pre-chat form, visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    Our automated chatbot feature is currently on our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. retrieves the customer's phone number without needing to fill out a form

    Tidio automatically retrieves the customer's phone number without needing to fill out a form. I really hope Tawk can do it.

    3 votes
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  12. Add Kurdish Language

    Hi there,
    Can you add Kurdish (Kurdi, کوردی) Language to your Live Chat, and if you want to add, I can help you to do that, because I'm Kurdish, and I'm businessman, I have a business in the Kurdish Language.

    3 votes
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  13. add reminder emails for open/pending tickets

    For example, when a message is sent to a customer and the ticket is left as open or pending and they have not replied within a specified number of days (say 7 for this example), an automated email is send reminding them of the open ticket awaiting their reply.

    Then say 7 days later they are reminded again and the ticket automatically closed as they have not replied.

    3 votes
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  14. Restriction agents on chat

    can tawk give chat access exceptions to agents. For example, the agent can't send cellphone numbers to visitors?

    3 votes
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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We do not currently have that restriction for agents.


    Currently, an Agent can do the following:

    - Respond to chats

    - Respond to tickets

    - Access Reporting

    - Access Messaging (where chats and tickets are stored)

    - Create and edit articles in your Knowledge Base

    - Create and edit Shortcuts

    - Access Property Members (they can see which members are associated with the account. However, they can make no changes )


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  15. Use PreChat (or email form) in a trigger

    The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).

    So i don´t lose the informationen and the connection to the visitor.

    9 votes
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    Hi, This is Sienna from tawk.to. Thank you for reaching out. We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat. To capture visitor details and let your customers know they'll be contacted later, you can create a Chat Rescuer Trigger. This trigger sends an automated response in the chat when agents don't respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour. For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this: "Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…

  16. In Between Chat Form Widget

    It would be nice if you add an on going chat fill out form widget which we can fill out form from customer in between the chat , Thanks

    6 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.

    An alternative method is to create a shortcut/canned response or trigger message asking for your visitor’s information.

    Learn how to create shortcuts and triggers in these articles:

    1. Creating and managing shortcuts
    https://help.tawk.to/article/creating-and-managing-shortcuts

    2. Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
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    13 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We currently do not have a feature limiting an agent’s ability to view and answer chats. All members of a property see the same dashboard, incoming chats and message history. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  18. Need to transfer sweatcoin money to cash app account?

    If you are a cash app user and want to Transfer sweatcoin money to Cash App then you have come to the correct door to transfer your sweatcoin money. Here you can easily transfer your sweatcoin money into your cash app account within seconds you just have to click this link and after that, it’s just a matter of seconds. https://www.contactmail-support.com/blog/how-to-transfer-sweatcoin-money-to-cash-app/

    1 vote
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  19. Add classes and alt tags to Knowledge Base blocks

    Being able to add a class/es the the content blocks and alt tags to the image blocks would really boost the possibilities of the Knowledge base as content manager.

    We are integrating the content in our site and this would really allow us to structure the content, add SEO value and fully customise the look and feelof the articles.

    3 votes
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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to add CSS classes or alt tags to the Knowledge Base blocks.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


  20. Routing

    can you please have a routing capability so that a specific person will be contacted if they need a department.

    5 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to route customers directly to a designated agent or Department.

    Alternatively, you can follow these suggestions:

    1. Direct Chat Link/Profile Page

    Your visitor can directly send you a message using your Direct Chat Link/Profile Page.

    This is useful when returning visitors want to reach out to a specific Agent.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    2. Pre-Chat Form

    A Pre-Chat Form requires a visitor to answer a set of questions before a chat commences.

    You can set up a Pre-Chat Form allowing visitors to either request a Department or choose an agent’s name from a list of multiple agents.

    Follow these steps to set up your Pre-Chat Form:

    In your Dashboard, click the Admin gear icon in the left sidebar.
    Select Widget Content.
    Enable the Pre-Chat form…

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