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1181 results found

  1. To make available an option that turns the Many to One chat approach to a One to One chat

    The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  2. I suggest that the word / character limit not be limited when the chat is not offline

    I suggest that the word / character limit not be limited when the chat is not offline

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have updated the character limits of the following:

    1. Multiple Choices Label length: maximum length of 100 characters
    2. Individual option for Multiple Choices: maximum length of 512 characters
    3. Options required field: dropped number of minimum fields required from 2 to 1

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  3. specific working hours and days

    Good morning,

    when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Scheduler allows you to manage the operating days and times of the widget.

    At the moment, however, we don't have the option to schedule specific dates.

    Our Calendar product is already on our roadmap for development. Our dev team is working on this feature and will add it in due course.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. Add permission function for Roles-

    Add permission function for Roles so that for example Supporer cannot issue the IP Address of the user and for example the Manager can issue

    3 votes
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    Hi,

    We do not have a limitation or access restriction in viewing the IP Address and other information of visitors.

    All members of a property can view visitor details.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    33 votes
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    7 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. With regards to this concern, once the members were removed from the property, you won't be able to delete their names manually in the group chat list. I would recommend asking the members to "leave" the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members. To know more about Group Chats, visit the following links: 1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat 2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs 3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to…

  6. Zoomable screenshots on the Knowledge Base

    The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).

    When they are embeded on an article of the KB, they are displayed using 630px width.

    Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?

    Thanks and congrats for an awesome product and support team.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can't zoom in on the images in KB articles.

    When displaying an image in a Knowledge Base article, the browser will automatically set the image to a size that fits the article width. If the image size is 1024 X 1024, but the article size requires 600 px, then the image will be resized to 600 px.

    To learn more about file types and sizes that are supported in tawk.to, visit this link: https://help.tawk.to/article/what-file-types-and-sizes-are-supported

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  7. Have a notification to an agent if a user goes to a specific page URL

    If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...

    1 vote
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  8. Start Ticket system from a higher number

    No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The default ticket number will start with number 1.

    We currently do not have the option to change other numbers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. Existing User Auto Identification.

    Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can use our API scripts to achieve this purpose.

    Our JavaScript API documentation has a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio

    Make every conversation for every agent private
    In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature that hides chats from other agents.

    All members of a property see the same Dashboard, incoming chats and message history.

    This allows for easy access to all chat transactions and monitoring of visitor's activity. It also makes  chat take-over easy especially from one agent/department to another.

    Should your agent wish to have a private chat conversation with a customer, they can use their personal Profile Page.

    Every Profile Page  has a chat widget installed by default so customers can start a chat with agents directly.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link…

  11. Hierarchical base Pre-Chat Question

    Dear Team,
    In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have an automation for pre-set questions and answers.

    Our automation/chatbot feature is currently on our roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. Add user's Name in the welcome message

    It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Asynchronous messaging is an upgrade that will automatically include the Names of visitors when they start a chat.

    This is a feature that we are currently working on and will post updates once approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties’ activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week’s activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me…

  14. Please make Tawk.to a Omnichannel messaging platform

    In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay…

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  15. limit number of chats per agent

    why dont you make chatting rules .. for example :
    limit chat per agent that can be handled at one time ., see in coming chats

    thanks

    1 vote
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  16. 6 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we have an X symbol as a warning sign together with the error message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Add ability to edit default widget chat bubble icon.

    Add ability to edit default widget chat bubble icon. We have a little robot that we would like to use as our company mascot and put him on the chat icon. Unfortunately there is currently no way to swap out the default chat bubble with a different image.

    4 votes
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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an option for customizing the bubble chat icon.

    You can, however, personalize the Attention Grabber by uploading your own image/logo.

    Helpful link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. It would be great to be able to edit images for posting on the knowledge base

    It would be great to be able to edit images for posting on the knowledge base.
    Also, the current formatting tools will really need an update to contain a date picker, info panel, emoji stack, and a table for one.
    Image editing options with numbers in a circle would be a great addition.

    4 votes
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our Knowledge Base formatting options do not include photo editing, date/calendar, an info panel or an emoji stack. Can you clarify what you mean by a table for one?

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Chat Screen Inside WHMCS

    we want our admin login in whmcs and can chat from there
    like inside whmcs there is some page where our agent can chat with our clients, and they don't have to separately login in tawk to.
    This must be done via some API connection rather than signin by giving user/pass. We want our admins can only chat via whmcs, and no user/pass required to login into it. it always connect via API.
    Also they only have access to receive chats and chat with customer they do not have access to change or add predefined replies.

    1 vote
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  20. Install tawk as browser app

    May I know if you guys offering a browser app for your tawk?
    For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
    Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
    I hope this screenshot will help you to understand more about the concern.
    https://prnt.sc/1euxq13

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea!

    At the moment, our tawk.to app is available for Windows, macOS, Android and iOS devices.

    - Windows App: https://www.tawk.to/tawk-to-for-windows/

    -MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

    -iOS app: https://apps.apple.com/app/tawk-to/id907458277

    -Android app: https://play.google.com/store/apps/details?id=to.tawk.android

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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