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  1. personalize the time stamp on emailed chat transcripts to local time of agent/manager

    I request that the chat transcripts sent via email are personalized to the time zone that the agent/manager is in. We are in CST as are most of our clients (regional company) and the emailed chat transcript lists the chat time as GMT (+5). It is very confusing for managers/agents to see that time stamp in emails, and think they are five hours late to a conversation that just happened.

    The time stamp on the website UI does show our local time. Consistency and personalization would be great and reduce confusion. Thanks for considering this request.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a trigger for when a user is about to leave the page/site

    I currently use GoSquared and the only thing I'm missing from this is the trigger when a user is about to leave the site. It's hugely valuable to me because it results in many responses and I get the opportunity to 'save' the sale.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I would suggest creating an Advance Trigger for this type of scenario.

    OPTION 1:

    The Trigger will fire if the visitor status is Away.

    Away means that the visitor is on your website but has been inactive for more than 10 minutes.

    You can do this as follows:

    1. Select Administration Section > Trigger > Add Trigger
    2. Select Trigger Type > Advanced
    3. Type the Trigger Name and Description
    4. Under CONDITION > When a visitor has loaded the chat widget
    5. Under CHECK > All of the following conditions 1. Visitor Status > Equals > Away
    6. Under ACTIONS > Send message to visitor (This is where you can input a message)

    OPTION 2:

    The Trigger will fire if the visitor is still on your site for X minutes (Example: 5 minutes)

  3. Hide Company IP from Monitoring List

    This way your employees are not consuming slots on the monitoring page. Currently, the only resolution seems to be "Ban Yourself", which of course has its draw back of you not being able to see the Widget

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, banning the agent’s IP Address is the only way to hide them in Monitoring.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Knowledge base / Add images to categories

    Hi, I really would like to have the option to add my own images to the categories in your great Knowledge base. It would make a big difference and a "personalization" of the tool.

    Icons are great but sometimes feels a bit "boring" if you understand what I mean. And Icons don't communicate in the same way as images.

    I've looked on several tools like yours (knowledge base) and no one has the feature.

    For example, www.kundo.se - a Swedish look-a like - has the same system with icons. And there I have to pay like 200 GBP to use…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, you can’t modify or add images to the Category section of the Knowledge Base.

    We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes adding your Knowledge Base as a search option on your chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Should you wish to send me the PSD file, you can email me at sienna.rubio@tawk.to or book a call to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Schedule when to accept chat and when not to (as an agent)

    As an agent i want to accept/not accept chats based on the time of the day. I don't want to manually turn it on every morning and turn it off in the night before I go to sleep. Again, this is on agent level, not the widget itself.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to change the position of tawk to chat icon separately for mobile and desktop

    Now when we change the position of tawk to chat icon, it changes for both desktop and mobile. But I only want to change the position in mobile-only. So providing this new feature will help us.

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))

    It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !

    Shortcuts : \hello = « Dear {firstname}, how can I help you ? »

    Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »

    Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)

    Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)

    Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)

    Really very powerfull, versatile, and a very big return for a limited investment.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. make it an option to be able to print a complete history of visitors by IP address for the last 30-60 days

    IT guys said it would really help combat click fraud and website security..have nights where my widget goes haywire with "unknown" visitors and oversease (china, india pakistand etc) IP addresss

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we currently don’t have a feature for printing a visitor’s history.

    However, our BAN feature can help restricts spammers or unwanted users from using your chat widget.

    You can activate this feature with the following options:

    1. Banning a visitor

    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location

    You can block a specific country to hide the widget from visitors of that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy…

  10. add API functionality to send custom event notifications to the chat window.

    I would like to be able to use javascript to send custom event notifications to the chat window. For example, on a single page application, when I click the "next" button, it'd be great if I could also send that information to the chat window.... "User clicked next button" or "User naviigated to Step 2"

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Collect email id, mobile number during active chat and not at the beginning

    Upon initiating a chat by the website agent with the website visitor there is no feature which helps in requesting contact details from the website visitor.

    This feature will work great to collect more incoming leads as against pushing a request for contact details form right even before the chat begins which is often considered as offending by the visitor.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make the chat take into account the language directories site.com/ru and site.com/en

    Make the chat take into account the language directories site.com/ru and site.com/en
    Also, to make it possible to connect with WordPress and WPML, then people who have sites in different languages ​​will be able to use your plugin.
    Welcome messages must also correspond to the language directory in the language in which the user is currently

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    You can add multiple widgets to a Property and customize your widget to match different languages on your website.

    Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language.

    You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language.

    To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets

    Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Keyword Event Tracking

    Hi, we are using tawk and track events with Google Analytics. We want to set some keywords from customer's chat as an customized event so that we can track these events by Google Analytics. For example, if a user open the chat and ask about our product name, we will count that as an event and see that conversion on Google Analytics. If the user's chat doesn't include the product keyword, we won't count that as an event. Is this possible to execute? It is very important feature for us to track events more accurately. Thanks!

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Micro adjustment to widget placement

    To be able to more precisely determine where your chat widget appears, particularly on mobile. With the preset of Top, Top Middle, Bottom etc, it doesn't work great with all themes. I'd like to be able to set my widget to bottom left and then be able to make micro adjustments so it doesn't cover important buttons on mobile version.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Add an option to do custom CSS code to apply on knowledgebase page

    It would be more great if we can customize the styling of the knowledgebase page by doing a custom CSS code.

    24 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. I would like setup pre-chat & offline form email header in reply-to user email id

    Hello,

    We would like to setup auto reply our customer to thankyou we'll contact you shortly so can we set email header in reply-to <user email> so i can setup in my email client..

    Thanks

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Critical: How do I remove the limit on triggers?

    We bumped into the problem with only 20 triggers per project. With such restrictions, it is simply impossible to build a modern automated support. Consider this problem in the near future

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can pricing be made according to Turkey?

    We expect a more favorable pricing.

    1$ = 8.3₺...

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, our pricing is all in USD currency.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

  20. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    34 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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