Skip to content

Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1187 results found

  1. Restriction agents on chat

    can tawk give chat access exceptions to agents. For example, the agent can't send cellphone numbers to visitors?

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We do not currently have that restriction for agents.


    Currently, an Agent can do the following:

    - Respond to chats

    - Respond to tickets

    - Access Reporting

    - Access Messaging (where chats and tickets are stored)

    - Create and edit articles in your Knowledge Base

    - Create and edit Shortcuts

    - Access Property Members (they can see which members are associated with the account. However, they can make no changes )


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


  2. Use PreChat (or email form) in a trigger

    The user enters my page and starts a chat. But no supporter is available at the moment. Then i want to use a prechat or a name/email-form within a trigger after a while (5 minutes).

    So i don´t lose the informationen and the connection to the visitor.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi, This is Sienna from tawk.to. Thank you for reaching out. We currently do not have an email or Pre-Chat Form to send to your customers when you’re away or miss a chat. To capture visitor details and let your customers know they'll be contacted later, you can create a Chat Rescuer Trigger. This trigger sends an automated response in the chat when agents don't respond within a set length of time. You can edit your Chat Rescuer Trigger to include a message asking for each visitor’s contact information. The trigger time can be set from 10 seconds up to 1 hour. For example, if no agents have responded to an incoming chat for 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this: "Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and…

  3. In Between Chat Form Widget

    It would be nice if you add an on going chat fill out form widget which we can fill out form from customer in between the chat , Thanks

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.

    An alternative method is to create a shortcut/canned response or trigger message asking for your visitor’s information.

    Learn how to create shortcuts and triggers in these articles:

    1. Creating and managing shortcuts
    https://help.tawk.to/article/creating-and-managing-shortcuts

    2. Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    13 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We currently do not have a feature limiting an agent’s ability to view and answer chats. All members of a property see the same dashboard, incoming chats and message history. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  5. Need to transfer sweatcoin money to cash app account?

    If you are a cash app user and want to Transfer sweatcoin money to Cash App then you have come to the correct door to transfer your sweatcoin money. Here you can easily transfer your sweatcoin money into your cash app account within seconds you just have to click this link and after that, it’s just a matter of seconds. https://www.contactmail-support.com/blog/how-to-transfer-sweatcoin-money-to-cash-app/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Add classes and alt tags to Knowledge Base blocks

    Being able to add a class/es the the content blocks and alt tags to the image blocks would really boost the possibilities of the Knowledge base as content manager.

    We are integrating the content in our site and this would really allow us to structure the content, add SEO value and fully customise the look and feelof the articles.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to add CSS classes or alt tags to the Knowledge Base blocks.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


  7. To make available an option that turns the Many to One chat approach to a One to One chat

    The idea is to make available an option that can turn the Many to One chat approach to a One to One chat for confidential communications. We are an NGO that deals with confidential exchanges with our visitors. So the chats need to be handled in a private setting. Only supervisors can be see all active chats. But agents should not see each other chats. They can use direct messaging to ask for assistance or share ideas.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we cannot assign chats to a specific agent/assistant or create a private channel. All incoming chats can be viewed and answered by all agents logged into the property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  8. I suggest that the word / character limit not be limited when the chat is not offline

    I suggest that the word / character limit not be limited when the chat is not offline

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have updated the character limits of the following:

    1. Multiple Choices Label length: maximum length of 100 characters
    2. Individual option for Multiple Choices: maximum length of 512 characters
    3. Options required field: dropped number of minimum fields required from 2 to 1

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

  9. specific working hours and days

    Good morning,

    when we have a holiday due to a holiday that falls during the week, we cannot set a closed chat. I propose to add the possibility of setting non-standard working hours on specific days

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Scheduler allows you to manage the operating days and times of the widget.

    At the moment, however, we don't have the option to schedule specific dates.

    Our Calendar product is already on our roadmap for development. Our dev team is working on this feature and will add it in due course.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. Add permission function for Roles-

    Add permission function for Roles so that for example Supporer cannot issue the IP Address of the user and for example the Manager can issue

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    We do not have a limitation or access restriction in viewing the IP Address and other information of visitors.

    All members of a property can view visitor details.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  11. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    33 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    7 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. With regards to this concern, once the members were removed from the property, you won't be able to delete their names manually in the group chat list. I would recommend asking the members to "leave" the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members. To know more about Group Chats, visit the following links: 1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat 2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs 3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to…

  12. Zoomable screenshots on the Knowledge Base

    The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).

    When they are embeded on an article of the KB, they are displayed using 630px width.

    Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?

    Thanks and congrats for an awesome product and support team.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can't zoom in on the images in KB articles.

    When displaying an image in a Knowledge Base article, the browser will automatically set the image to a size that fits the article width. If the image size is 1024 X 1024, but the article size requires 600 px, then the image will be resized to 600 px.

    To learn more about file types and sizes that are supported in tawk.to, visit this link: https://help.tawk.to/article/what-file-types-and-sizes-are-supported

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. Have a notification to an agent if a user goes to a specific page URL

    If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Start Ticket system from a higher number

    No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The default ticket number will start with number 1.

    We currently do not have the option to change other numbers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  15. Existing User Auto Identification.

    Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can use our API scripts to achieve this purpose.

    Our JavaScript API documentation has a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio

    Make every conversation for every agent private
    In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature that hides chats from other agents.

    All members of a property see the same Dashboard, incoming chats and message history.

    This allows for easy access to all chat transactions and monitoring of visitor's activity. It also makes  chat take-over easy especially from one agent/department to another.

    Should your agent wish to have a private chat conversation with a customer, they can use their personal Profile Page.

    Every Profile Page  has a chat widget installed by default so customers can start a chat with agents directly.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link…

  17. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. This how the chat widget behaves on a mobile device: 1. If the chat widget is configured as a POPOUT, the chat widget will open in a separate tab purely for a chat. Visitors will have to come back to the main tab if they wish to navigate your website. 2. If the chat widget is configured to MAXIMIZE, the chat widget will open within the current tab and the chat widget will follow the visitor as they navigate your website. It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget. To configure the chat widget behaviour, do the following: 1. Click the Administration Tab 2. Select Chat Widget 3.…

  18. Hierarchical base Pre-Chat Question

    Dear Team,
    In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have an automation for pre-set questions and answers.

    Our automation/chatbot feature is currently on our roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  19. Add user's Name in the welcome message

    It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Asynchronous messaging is an upgrade that will automatically include the Names of visitors when they start a chat.

    This is a feature that we are currently working on and will post updates once approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  New features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties’ activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week’s activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me…

1 2 3 5 7 … 59 60
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base

(thinking…)