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  1. permalink

    Set permalinks to all the chats conversations to share with the team.

    2 votes
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  2. Provide Menu To Filter The Visitor's Name Based on The Specific Range

    It's a bit wasting time to keep on clicking "MORE" button to check the visitors' names on some specific date we want.

    It would be a lot easier for us to save and record the visits of every chatter, if you could provide new menu for Filtering the visitors' names based on the specific period/ range.

    Look forward to hearing from you!
    Thanks

    1 vote
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  3. On Reporting, add historical view per page

    Please add Report view for visits, like you have for chats and tickets. Then we don't need page counter.. Thank you.

    3 votes
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  4. 1 vote
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  5. Text area for each website (property) to store info, accessible from within the webchat

    Text area for each website (property) to store info, accessible from within the webchat.

    E,g, a Top 10 FAQ for each website/property that agents could refer to.

    3 votes
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  6. add function for the agent can use desktop application to chat directly without use account

    i suggest to add function for the agent can use desktop application to chat directly without use an account and not open web site
    like as team viewer qs

    6 votes
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  7. Add user statistics

    Per day be able to see not only how many users visited the site but see a list of all the users that visited and each page they navigated to and for how long.

    1 vote
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  8. Plan shifts for agents

    Just simple plan shifts for agents. For example i have 4 agents and in each week only one Agent is online. For now i need to disable them by my self.

    3 votes
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  9. Underage restriction

    It would be nice to have a feature what requires a customer to input their age. If they are underage (under 18) then the system will not allow them to continue chatting.

    3 votes
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  10. Include display of the client's country time/date/weather depending on the client location, alongside the country section on the dashboard

    Include display of the client's country time/date/weather depending on the client location, alongside the country section on the dashboard.

    It would be great to respond to a Hello with something like:

    "Good afternoon, how may I assist you?"

    "Seems a bit chilly today, isnt it?"

    I believe www.timeanddate.com have free APIs for this that can be used for such integration.

    4 votes
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  11. 5 votes
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  12. Window chat appears softly when user visits a website page

    It would be great when a user visit a website page, window chat appears softly like this one on this site: https://www.infusionsoft.com/software/features

    Thanks

    1 vote
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  13. Track clicks on pages

    Many other monitoring packages include livetime CLICK tracking. The ability to see how many times a visitor is clicking on any given page and/or in total for their visit. Depending on your industry, this can be very insightful data.

    There is plenty of space on the monitor dashboard for this feature, next to the VISITS & CHATS columns. (you could have a column for CLICKS)

    3 votes
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  14. Make Clickable Breadcrumb Navigation

    see attached screenshot here: http://i.imgur.com/zmjaxQq.png make the red arrows text clickable to go back, not only having the big "X" on the right, but also getting back through the navigation structure, i am so used to this, it would be awesome to have this clickable, the red arrow is pointing at it

    3 votes
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  15. Creating a feature to allow the chat to open when the exit tab is clicked on the browser

    When a site visitor clicks the close tab button, allowing the chat to appear to prompt further questions.

    1 vote
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  16. Allow via API the Top Line stats from Tawk app

    Our executives are not agents so they do not spend a great deal of time in the Tawk app. There is a line of stat graphs on the app (Visitors, some chart, Visits, another chart, Chats, and a third chart) that would be perfect to place on the leadership dashboard in our intranet for them. Could this be available either as an iFrame or as an api feed?

    6 votes
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  17. to give me the IP addres who indicates to the login onto the dashboard for me to put it on my website DNS

    to give me the IP addres who indicates to the login onto the dashboard for me to put it on my website DNS

    3 votes
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  18. App get idle after few minutes..Can we change it so it is always active

    App get idle after few minutes..Can we change it so it is always active

    1 vote
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  19. Leave your self

    So you are able to leave the twak web without the admin perm

    1 vote
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  20. Screen mirroring

    I use to use another Live Chat app whereas we can control see and control customer screen and guide them through certain process. It made things much easier where the process is little complicated. I hope you guys can add this.

    7 votes
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