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1194 results found

  1. Have a way for an agent to see other agents by group

    There is no way for agents to find other agents based on the groups they are in. So the 'agent chat' should have a feature to allow agents to search for and 'transfer' chats to other agents by groups.

    If there are 10 total agents, 8 in 'general support' and 2 in 'tech support' and they are all online and a general support wants to know which of the other 9 agents are in 'tech support' he currently would have to start an agent chat with all other agents to find one. Where he should be able to group/search/filter other…

    3 votes
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  2. I need to make a sequence from chat to my attendants

    1 vote
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  3. Redirecting customer control

    It will be great if we can control and redirect customer right from the live chat.

    1 vote
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  4. Make the pre chat form answers show to the visitor

    When you start the chat as a visitor, It should not show you your pre chat form answers. only the Agent should see.

    3 votes
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  5. Geomaps

    Place the geomapas to customer location

    1 vote
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  6. Add multi-language option in Prestashop Tawk.to module

    Hi there,

    I have a prestashop store in two languages, the thing with prestashop platform is that you cannot paste the tawk.to script code in all the pages depending if you want the chat in a specific language or in another, because there are hundred of page combinations.

    So the chat will always appears in the same language no matter if you are in the english, spanish or french version of your site. And it can make your clients confused.

    9 votes
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    under review  ·  1 comment  ·  New features  ·  Admin →
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  7. namechance for option-button

    Can you chance the default-text for the german-version of "options"?

    "einstellungen" -> "Einstellungen"

    In the preview it's right, but on my website it's wrong.

    Or can you add a option to define the options-button?

    1 vote
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  8. make it possible to measure the time the chat is online

    make it possible to measure the time the chat is online even if there is not people that want to chat, we are still online available. the time we click on and the time we click of during that day needs to measured. It will be great. % is not enough.

    1 vote
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  9. White List

    Create a white list of IP address. IP addresses on the White List would not count towards stats or signal alerts from the systems.

    1 vote
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  10. Show organization data information

    The service http://www.ip-tracker.org/ shows the Organization information. This is useful when visitor is inside a know IP organization like microsoft, google, etc.
    This information should be show in the chat window too to help identify the visitor.

    3 votes
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  11. Is it possible to make the email field in sending of transcript to be populated automatically, and option to be "readonly"?

    1 vote
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  12. Create an ONLINE CHAT button, for business owners to send to clients via email

    Create an ONLINE CHAT button, for business owners to send to clients via email. When I email to my clients I would like to attach an online chat button making it easy for them to reach me, also letting them know that I have online chat avaliable.

    4 votes
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  13. Make integrations for OSSN (Open Source Social Network)

    Make javascript integrations for OSSN CMS (Open Source Social Network) https://www.opensource-socialnetwork.org/

    1 vote
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  14. google and facebook sign in

    that would really speed up the process for the customer

    3 votes
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  15. It is very useful to add a ranking of sities references.

    It is very useful to add a ranking of sities references.
    Statistics or analytics.

    1 vote
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  16. Agent notification of a modal page openned

    I suggest to create a way to put an script to be loaded on an iFrame that tell the agent app about this iFrame loaded.
    To clarify:
    I would like to when the visitor opens a modal window using iFrame, this is showed on the agent app like a visited page, but without show the chat window to the visitor in this modal window.

    3 votes
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    under review  ·  1 comment  ·  New features  ·  Admin →
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  17. Reports: filter by destination url

    if I have different landing page would be good to have a report url to enter the chat.

    4 votes
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  18. Mark with the star chats to see later

    It would be great for people using Tawk.to in landings that you can mark the chats with a star or something like that to see that later or count it as good contact.
    It will really improve the system

    3 votes
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    under review  ·  0 comments  ·  New features  ·  Admin →
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  19. Place an option to ask questions to the client. Example: Service was good? Answer: Yes or no.

    1 vote
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  20. geographic filter for local businesses

    I run a local business and I would like to have a filter that allows me to chat with users on my website from my own area.

    For businesses with several local branches in different places in the country, it would be good to have this geopraphic filter for each Team member.

    5 votes
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    under review  ·  0 comments  ·  New features  ·  Admin →
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