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1183 results found

  1. Add ability to edit default widget chat bubble icon.

    Add ability to edit default widget chat bubble icon. We have a little robot that we would like to use as our company mascot and put him on the chat icon. Unfortunately there is currently no way to swap out the default chat bubble with a different image.

    4 votes
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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an option for customizing the bubble chat icon.

    You can, however, personalize the Attention Grabber by uploading your own image/logo.

    Helpful link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. It would be great to be able to edit images for posting on the knowledge base

    It would be great to be able to edit images for posting on the knowledge base.
    Also, the current formatting tools will really need an update to contain a date picker, info panel, emoji stack, and a table for one.
    Image editing options with numbers in a circle would be a great addition.

    4 votes
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our Knowledge Base formatting options do not include photo editing, date/calendar, an info panel or an emoji stack. Can you clarify what you mean by a table for one?

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Chat Screen Inside WHMCS

    we want our admin login in whmcs and can chat from there
    like inside whmcs there is some page where our agent can chat with our clients, and they don't have to separately login in tawk to.
    This must be done via some API connection rather than signin by giving user/pass. We want our admins can only chat via whmcs, and no user/pass required to login into it. it always connect via API.
    Also they only have access to receive chats and chat with customer they do not have access to change or add predefined replies.

    1 vote
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    0 comments  ·  New features  ·  Admin →
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  4. Install tawk as browser app

    May I know if you guys offering a browser app for your tawk?
    For example, I can install tawk as a browser app using Microsoft Edge browser and it's installing a browser app.
    Like in chrome - I can install YouTube and some other websites as a browser app from the address bar and can use that as an app.
    I hope this screenshot will help you to understand more about the concern.
    https://prnt.sc/1euxq13

    1 vote
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    1 comment  ·  New features  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea!

    At the moment, our tawk.to app is available for Windows, macOS, Android and iOS devices.

    - Windows App: https://www.tawk.to/tawk-to-for-windows/

    -MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

    -iOS app: https://apps.apple.com/app/tawk-to/id907458277

    -Android app: https://play.google.com/store/apps/details?id=to.tawk.android

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. private message

    when a client request a chat any agent can take the chat then send it to someone else and that agent then can make it a private message
    so it can be a secure chat and no one else can see what you are talking about ...Like add a button saying secure chat (on) (Off) then only at that time you and that agent and client on that chat at that time can see whats being said, then hide that info when tuned off to make it a secure private chat .where only you can see the past stuff said…

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, there is not a feature allowing chats to be hidden from other agents/departments.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Webhook for shortcuts

    Add a possibility to make a webhook request in a shortcut and add a placeholder to send the response to the customer.

    Background:
    Im selling a software and want to generate a trial license for the customer and send it to him via shortcut or automatically when he visit the website.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a Webhook event for Shortcuts.

    Alternatively, you can create an Advanced Trigger for sending automatic messages to your customers.

    To learn more about Triggers, visit the links below:

    Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    Advanced Triggers
    https://help.tawk.to/article/advanced-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. 1 vote
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    1 comment  ·  New features  ·  Admin →
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  8. Continue chat under site subdomain

    I have my main site and a store site under a subdomain.
    I have added my widget on both.
    When someone is in middle of chatting on the main site and goes to the store I would like the chat to continue rather than start a new chat since he's on a new domain,
    Is that possible?

    3 votes
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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    If your subdomain page is not under the same domain as your main website, you will not be able to have a continuous chat.

    If a single chat widget is installed for one website, however, you will be able to continue the chat conversation on any of the pages to which your visitor navigates.

    Helpful links:

    1. Why add multiple widgets?
    https://help.tawk.to/article/why-add-multiple-widgets

    2. How to add multiple widgets to a website with JavaScript
    https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Exporting tickets/messages to third party ticketing system

    Please add an automatic export option so that tickets received in Tawk can be exported to a third-party ticketing system.

    It's currently offered as a manual process, but it would be nice to have that as an option.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have a Webhooks function that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Add option to set timezone from GMT0 to any other in email notification.

    Add option to set timezone from GMT0 to any other in email notification. Other wise we are in GTM0 Summer time that is +1 hour and email notifications gets -1 hour in supper time...

    Thank you.

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our chat transcript email is currently set to display the GMT 0 timezone.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Hide Chats I Have Not Joined

    I'm wondering how we can make it so that my colleague can only filter to see the chats they are responsible for rather than having everyone's chats fill their screen as well.

    For example: My colleagues were successful in "Joining" individual chats, but when one person (Colleague A) would join a chat, they could also see the chat Colleague B and Colleague C were having. This was being listed in the Active Chats tab. I'm wondering if there can be a way hide the chat if the person is not the individual responsible.

    I recognize this is defaulted in the…

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Currently, a feature is not available for assigning chats to specific agents or hiding chats from other agents. All chats can be viewed by all members of a property.

    I would suggest creating a department.

    Here’s how the department function works in the tawk.to chat:

    ​1. Chats can be assigned to departments. All agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one department to another.

    3. ​When a chat is assigned to a department, other agents only hear notification sounds if there are no agents currently online in the department the visitor has selected. So the only time all agents are notified…

  12. Webhook event for offline chat messages.

    When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment

    7 votes
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  13. 2 colum in one row

    could you add a new feature like 2 colum in one row

    1 vote
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  14. Remove messages in a specific language to spam

    We getting so many spam messages everyday in our ticket box. Please make it possible (like in uservoice) to move message in a specific language (e.g. russian) to spam.

    4 votes
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have a folder or language filter for SPAM messages.

    What we have, however, is the BAN feature that restricts users from using your chat widget.

    1. Banning a visitor

    You can ban specific visitors from your active chats and offline messages.
    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location

    You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Voting system for customers

    A lot of times customers talk about new features or suggestion that are the same. It would be cool to have a list to bring them there, and where they could vote (like in this feedback tool).

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We are currently using the Uservoice platform to get our users’ feedback and votes.

    At this stage, we don’t have a polling system in our dashboard with the same function as the Uservoice.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. to notify user on mobile phone, when sessions get's automatically logout from mobile app

    Please add a feature to notify user on mobile phone, when sessions get's automatically logout from mobile app.

    Currently, I don't know when the session gets expired on cellphone and after 1-2 months, I resign into the mobile app

    1 vote
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  17. Add validation on Mobile number

    It Could be great to add validation on Mobile number, presently we don't have validation and users typing more than 10 digits

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a feature for phone number validation.

    The CRM (Contacts) feature is already in our development roadmap. Our engineers are working toward this new feature, and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    12 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we don't have a feature to change the color background of the Trigger window. We've taken note of your suggestions and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  19. SECURE FORM

    I would really love it if you guys enter a secure form option for users to put their confidential passwords and usernames on

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Although a secure form option is currently not available in our chat widget, we take your privacy and data security seriously at tawk.to.

    All communication between you and your visitors is over SHA-256 Secure Socket Layer, and all data is housed on encrypted servers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Live Chat Editor

    To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding

    3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    There is no option to change the background color of the chat widget and trigger at this time.

    We have, however, just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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