Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. We can address the client with hi/her name and just continue the email discussion

Actually, I am looking for an internal communication tool l( where we can communicate within our employees Where we can text, do audio and video calls, etc. We would be having 5 to 10 employees using it. We need the internal communication tools with our logo and on custom url? Do you provide that option in your platform?

It would be great to switch fonts when creating a knowledge base as this would enable customization to an even greater level

No business can risk a public customer-facing knowledge base system where any user can add, edit or delete the knowledge base content at any time. It is a tremendous liability and makes the entire knowledge base feature practically worthless.

Please limit editing to only administrators, or better yet, allow administrators to delegate editing permissions to a specific user or team.

Hello, it will be possible that the ticket emails that are sent, that the message instead of being sent with text in English is sent in Spanish

TawkAPI.onNewMessage = function(){
let numberOfNewMessage = TawkAPI.getNumberOfNewMessages();

};

This is useful for those who wants to build their custom widget.
So there are actually two new APIs needed.:

onNewMessage and getNumberOfNewMessages

I would love it if the knowledge base articles which are display on a particular page are only relating to the page the user is on, not just showing all articles in the knowledge base.

For example, I have the plugin on our tennis club website. If a visitor is on the coaching page, I want the pop-up help to show articles only relating to coaching.

When any customers submits form when agents are not online; tawk sends offline message email to the configured emails. I’m looking for a feature to include this offline message in the webhook event, so far webhook has chat start, end and tickets events . It will be good if the offline message event also added in the list. If this feature is already existing or if I missed anything to achieve pls comment

It will be very awesome to have an Shortcode to rating such as [rate] similar to [option].

It will help to engage agents with their chat ratings.
Also add the score card on Dashboard.

Is it possible in your service? respond to the client's rejection with a word that will be an active link

Have automatic replies based on trigger words from the customers: For example, if the question from the customer includes the word "price" we can trigger an automatic response and stuff like that. And if the customer needs more help our customer service team receives the notification that a live chat is needed.

it will be good if you can add trigger messages even if we are offline, to show for example Coupon code or other important messages to our client when they access to the website.

We would like to see user geolocation (and other customization ability) in regards to the auto-emailed chat transcripts upon conclusion of chat

I request that the chat transcripts sent via email are personalized to the time zone that the agent/manager is in. We are in CST as are most of our clients (regional company) and the emailed chat transcript lists the chat time as GMT (+5). It is very confusing for managers/agents to see that time stamp in emails, and think they are five hours late to a conversation that just happened.

The time stamp on the website UI does show our local time. Consistency and personalization would be great and reduce confusion. Thanks for considering this request.

I currently use GoSquared and the only thing I'm missing from this is the trigger when a user is about to leave the site. It's hugely valuable to me because it results in many responses and I get the opportunity to 'save' the sale.

This way your employees are not consuming slots on the monitoring page. Currently, the only resolution seems to be "Ban Yourself", which of course has its draw back of you not being able to see the Widget

As an agent i want to accept/not accept chats based on the time of the day. I don't want to manually turn it on every morning and turn it off in the night before I go to sleep. Again, this is on agent level, not the widget itself.

Now when we change the position of tawk to chat icon, it changes for both desktop and mobile. But I only want to change the position in mobile-only. So providing this new feature will help us.

It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !

Shortcuts : \hello = « Dear {firstname}, how can I help you ? »

Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »

Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)

Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)

Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)

Really very powerfull, versatile, and a very big return for a limited investment.