Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
1184 results found
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Live Chat Editor
To Add A Live Chat Editor, Change The Background, The Icon Without Any Coding
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
There is no option to change the background color of the chat widget and trigger at this time.
We have, however, just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You now have more options for customizing your chat widget.
Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.
It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add New Feature
Change The Live Chat Background
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we do not have a feature for changing the background of the live chat window.
However, the background colors for Agent and Visitor messages can be customized in the Widget Appearance area of the Dashboard.
Learn more about customizing your widget’s appearance here: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widgetWe’ve taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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knowledgebase should have paste option from doc.
https://help.tawk.to/article/creating-a-new-knowledge-base-article
According to this doc, I need to go in every block and write according to it.
I have my word document ready for my knowledge base. Did tawk have any option like just paste my content? I suggest option like this: https://hs-marketing.imgix.net/images/uploads/docs-editor.png?auto=compress&fit=scale&dpr=13 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your question here.At this stage, we do not have the option to migrate/copy-paste entire articles from Microsoft Word to the Knowledge Base.
Articles may be designed and completed using the content blocks feature in the editor.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Monthly report for total number of visitor, page view & chat
would like to have the monthly data report for total number of visitor, page view & Chat
1 vote -
Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))
It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !
Shortcuts : \hello = « Dear {firstname}, how can I help you ? »
Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »
Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)
Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)
Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)
Really very powerfull, versatile, and a very big return for a limited investment.
9 votes -
Sending emails tickets in Spanish
Hello, it will be possible that the ticket emails that are sent, that the message instead of being sent with text in English is sent in Spanish
4 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
At this stage, all our ticketing notification emails are in English language. There is not currently a way to modify or translate these.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Customise the knowledge base items on chat window for a specific page.
I would love it if the knowledge base articles which are display on a particular page are only relating to the page the user is on, not just showing all articles in the knowledge base.
For example, I have the plugin on our tennis club website. If a visitor is on the coaching page, I want the pop-up help to show articles only relating to coaching.
1 vote -
A tool to change the colours of the agent's dashboard, to make it different from another session if there are 2 chat environment opened
A tool to change the colours of the agent's dashboard, to make it different from another session if there are 2 chat environment opened
1 vote -
Rating shortcode
It will be very awesome to have an Shortcode to rating such as [rate] similar to [option].
It will help to engage agents with their chat ratings.
Also add the score card on Dashboard.6 votes -
Open chat after click on triggered message
When a triggered message appears and you click on it, you expect that the message opens in the chat window. Instead, it only opens the widget home screen with different options which is confusing.
Is there any possibility to directly open the chat message?
3 votes -
Custom logo format for knowledge base
Currently, it is only possible to upload an individual logo in square format for the knowledge base (e.g. 200 x 200px). However, lots of logos have individual formats, e.g. rectangle instead of square.
It should be possible to upload any kind of ratio/format.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, our logo for the Knowledge Base is set in a square format.
Other ratios and formats are currently not available.
We’re continuing to build out our knowledge base product and have taken on your suggestions.
We will post updates once the feature has been implemented.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Knowledgebase category message display - shortcut response and triggered messages
Provide a message shortcut function to display KB articles by category in a message formatted view. Allow it to be used in online messages like a existing shortcut or in a triggered message . Not just a link to the KB category. It should display the KB articles for the category within the message.
4 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features.
Here are the following new features that will solve your request:
1- KB search Card.
You can now add a Knowledge Base Search Card that will allow your visitors to find answers directly from the chat widget.To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
2- You can now add images, URLs and videos to your Offline form.
Helpful link: https://help.tawk.to/article/modifying-widget-greetings
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an integration with Google chat.
Alternatively, you can add a URL tab.
Adding a URL tab allows you to embed a website within the tab. You just need to give the Tab a name and enter the URL.
Helpful link: https://help.tawk.to/article/creating-and-managing-tabs
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Chatbot to make suggested knowledge base articles based on the question from the user.
Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
This is a great suggestion! Automation with the Knowledge Base is a great way to provide quick answers for your visitors.
Alternatively, you can add a Knowledge Base Body Card to your chat widget. Your visitors can now search for answers on your Knowledge Base directly from the chat widget.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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An option to do a chat form AFTER a chat has started - instead of PRE CHAT
We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…
24 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support toward our product. In relation to your concern, currently, we don't have the feature where the user can input their details while in an active chat. However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats. Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts . If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Record of products visited by each visitor
Make a record of the products visited by a visitor who has already left.
There are many visitors who enter my website, consult some products and leave, but I cannot see what they visited my page, so it would be good to have a record of all those visitors with the products consulted.
It would be a complete good for this excellent tool.
Thank you very much for taking this into account.3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At the moment, our Monitoring only shows real-time activities of visitors but does not record activity for future viewing when there is no chat activity.
If your visitor has a chat history, navigation activity is available for viewing. However, you won’t be able to download the data.
We are looking forward to providing this feature in the future. Updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help! help!
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Trigger chat message on button click
Trigger a chat message to pop up when the user does something on the website, triggered by JS api
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we currently don’t have a feature for setting a trigger based on a button click.
Our Advanced Trigger offers the following conditions:1. Time/Date
2. Location of Visitor
3. Previous Visit Information
4. Page Information
5. Visitor Information
6. Software/Computer of Visitor
7. Online Statuses
8. Chat-related InformationHelpful link: https://help.tawk.to/article/advanced-triggers
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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knowledgebase
API for KnowledgeBase
So we can grab -
1) Title
2) Image
3) Date CreatedThis will help us link back to knowledgebase from our website (read more)
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have API documentation for our Knowledge Base.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add a tool to paste and retain formatting from Word (or other external word processing or text editing applications)
Add a button to the Knowledge Base toolbar to paste clipboard contents from a word processor or text editing application such as Word that will retain that applications' formatting.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Bryan,
Thank you for choosing tawk.to and for reaching out.
The default format and font of our Knowledge Base is Lato, sans-serif. We currently don’t have other fonts that can retain the formatting of Microsoft Word.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Add an increase and decrease margin (indent) tool to the Knowledge Base.
Please give us the ability to increase and decrease margins in the Knowledge Base. This would allow us to create indented paragraphs, and also nested lists (either bulleted or numbered).
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have a feature for changing the margin settings of the Knowledge Base.
We’re continuing to build out our knowledge base product and have taken on your suggestions.
We will post updates once the feature has been implemented.Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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