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  1. Placeholder grammar/syntax to refer to user-data (use in Shortcuts and Tabs, access CRM, make call, send SMS…))

    It's nice to have user data (either Pre-chat form or JS API adding Meta-Data). It's even better to USE it !

    Shortcuts : \hello = « Dear {firstname}, how can I help you ? »

    Trigger: « Dear {firstname}, welcome. We'll get back to you shortly… »

    Tabs : https://my.own.company/dashboard/showuser?userid={thisuserid} (connects to my CRM)

    Tabs : http://my.voip.provider/makecall?from={myagentnumber}&to={thisuserphone} (calls the client)

    Tabs : http://my.sms.provider/sendsms?to={thisuserphone}&message=Hello%20{firstname}…please%20rate%20our%20agent… (send SMS to the client)

    Really very powerfull, versatile, and a very big return for a limited investment.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. make it an option to be able to print a complete history of visitors by IP address for the last 30-60 days

    IT guys said it would really help combat click fraud and website security..have nights where my widget goes haywire with "unknown" visitors and oversease (china, india pakistand etc) IP addresss

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we currently don’t have a feature for printing a visitor’s history.

    However, our BAN feature can help restricts spammers or unwanted users from using your chat widget.

    You can activate this feature with the following options:

    1. Banning a visitor

    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location

    You can block a specific country to hide the widget from visitors of that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy…

  4. add API functionality to send custom event notifications to the chat window.

    I would like to be able to use javascript to send custom event notifications to the chat window. For example, on a single page application, when I click the "next" button, it'd be great if I could also send that information to the chat window.... "User clicked next button" or "User naviigated to Step 2"

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Collect email id, mobile number during active chat and not at the beginning

    Upon initiating a chat by the website agent with the website visitor there is no feature which helps in requesting contact details from the website visitor.

    This feature will work great to collect more incoming leads as against pushing a request for contact details form right even before the chat begins which is often considered as offending by the visitor.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make the chat take into account the language directories site.com/ru and site.com/en

    Make the chat take into account the language directories site.com/ru and site.com/en
    Also, to make it possible to connect with WordPress and WPML, then people who have sites in different languages ​​will be able to use your plugin.
    Welcome messages must also correspond to the language directory in the language in which the user is currently

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    You can add multiple widgets to a Property and customize your widget to match different languages on your website.

    Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language.

    You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language.

    To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets

    Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Keyword Event Tracking

    Hi, we are using tawk and track events with Google Analytics. We want to set some keywords from customer's chat as an customized event so that we can track these events by Google Analytics. For example, if a user open the chat and ask about our product name, we will count that as an event and see that conversion on Google Analytics. If the user's chat doesn't include the product keyword, we won't count that as an event. Is this possible to execute? It is very important feature for us to track events more accurately. Thanks!

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Micro adjustment to widget placement

    To be able to more precisely determine where your chat widget appears, particularly on mobile. With the preset of Top, Top Middle, Bottom etc, it doesn't work great with all themes. I'd like to be able to set my widget to bottom left and then be able to make micro adjustments so it doesn't cover important buttons on mobile version.

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes the Mobile Widget.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Add an option to do custom CSS code to apply on knowledgebase page

    It would be more great if we can customize the styling of the knowledgebase page by doing a custom CSS code.

    24 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like setup pre-chat & offline form email header in reply-to user email id

    Hello,

    We would like to setup auto reply our customer to thankyou we'll contact you shortly so can we set email header in reply-to <user email> so i can setup in my email client..

    Thanks

    3 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Critical: How do I remove the limit on triggers?

    We bumped into the problem with only 20 triggers per project. With such restrictions, it is simply impossible to build a modern automated support. Consider this problem in the near future

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can pricing be made according to Turkey?

    We expect a more favorable pricing.

    1$ = 8.3₺...

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, our pricing is all in USD currency.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

  14. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    34 votes
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    10 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Reporting: Download all agents, date, hour on single report

    Would like to perform analysis on chat history by rep using BI tools. Need simple way to export all history by date range, singe file with agent, date,time,chat session count.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    At the moment, our reporting data doesn’t include the agent’s name and their activity history.

    We’re continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, a feature is not available to assign chats to a specific agent or create a round robin tool for chat assignments.

    I would suggest using our department feature.

    This is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all agents including those who are not assigned there can see the incoming chats, but ONLY THOSE WHO ARE ASSIGNED to the department will get a NOTIFICATION.

    ​2. This is so to allows easy chat take-over, especially if the transfer is from one department to another.

    3. When using the departments feature, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a…

  17. Would you please add sub department feature

    Would you please add a sub department feature on the pre-form CHAT WIDGET

    5 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Уникални URL адреси в табове

    Имам предложение:
    В раздел табове да може да се вкара URL който да става уникален; Пример: example.com/admin/user?email=(електронната поща на потребителя който ще се попълва от вашият сайт)

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We don’t have a feature allowing links to be auto-generated by adding a URL tab.

    We do, however, have the option to personalize the URL Tab. You just need to give the tab a name and enter the URL.

    You can add a URL Tab for both the Property and your Personal Profile.

    Helpful links:
    1. Creating and managing tabs: https://help.tawk.to/article/creating-and-managing-tabs

    2. Setting up tabs on your personal profile page: https://help.tawk.to/article/setting-up-tabs-on-your-personal-profile-page

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Make knowledge base links to not open in new tab

    Thank you for adding custom domain to KB. I was waiting for this feature and I am going to sign up for the add on.

    Now that we can use our own custom domain it would be very useful if there was an option to make navigation links in the knowledge base not open a new tab.

    Also it would be very useful to have and option to set the url for the logo. so when user clicks on the logo it would take them to the main homepage rather than the fist base of the knowledge base.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allocation of specific amount of chats to an agent at a time

    If an agent has an specific amount of chats at a time he can answer all the queries by the customer without missing and after closing the chats the next set can flow in based on the closed chats

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have time allocation or limitations for chat agents when answering chats.

    All agents will receive the same number of incoming chats and can answer as many chats as they can handle.

    To learn more about managing agents, visit this link: https://help.tawk.to/article/how-to-invite-and-manage-agents

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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