Soon, very soon.
Would be really useful to have all your data exported on csv or spreadsheet files, for instance your user data information name, email because you can contact them later with email marketing campaigns. And your history to check usual behaviors on your customers1,033 votes
To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
Providing an API to create new accounts/customers for white label Agencies. We would be able to integrate this in our provisioning application and don't need to do this off the process manually.3 votes
We are currently in Alpha on our REST API, which will allow for account creation, and more granular Agent control.
Once we release the beta, we will invite you.
Ok, I would like to give 2 suggestions for future updates that I think would be very useful. One of them would be to even if the trigger message is sent show a field in the chat to be filled the email of user as it is at zopim chat and the second would be to integrate with another plataforms directly as I think the way it integrates with facebook for general users isn't practical enough to be efficient and they use it1 vote
Everything you have mentioned, we are currently working on! :)
Great minds, think alike.
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