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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    140 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    40 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    34 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    163 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  5. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    66 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    17 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    27 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    124 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    12 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow attachments in group chat.

    The ability to add attachments is already built into the software, so please allow it in Group Chat also. Sometimes our team would like to exchange images while collaborating.

    8 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Offline Form

    The form which is showing on offline required field email as mandatory but there is no option to remove it Please provide an option to remove it

    Thanks & Regards
    https://logicaltax.com

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Visitor typing notification without showing content.

    It would be nice to get a visitor typing notification without showing the actual content the visitor is typing. It feels unethical to track what the visitors are thinking (and not sending), while most visitors assume we can only see the messages they have sent. Moreover, it is hard for agents not to react to these unshared thoughts.

    A simple notification like 'visitor is typing...', would solve this problem and would still help the agents to respond adequately. Maybe you guys can add the option to choose between visitor typing notification with/without showing content.

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. STATE instead of CITY to see on the live site. That would be awesome!!! (or both)

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mobile version issue

    Hi mates, an important thing have to be made in tawk in mobile version.
    When we access a website with tawk chat in Mobile, when we click in chat bubble, the browser opens a new tab/separator. The perfect solution it's the customer don't leave the website.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow me to export more than 100 conversation

    I need to export all emails from all questions asked but it maxes me at 100 so this is impossible or extremely cumbersome.

    No reason for this. Please expand it

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. A thought. It would be great if you were able to set the "Status" offline directly in the field were you choose online, away and so on. So y

    A thought. It would be great if you were able to set the "Status" offline directly in the field were you choose online, away and so on. So you don´t need to log out from the admin.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Increase survey options from 4 to 5 options (as a min so ratings can be utilised)

    Good afternoon,

    Quite a simple one - I recommend increasing the survey option from 4 to 5 as this makes it easy to ask a customer to use a rating system of 1-5 (noon uses 1-4 as it provides no middle ground), thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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