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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Please rotate the dialog bubble/ Chat icon to align with the page orientation

    dialog bubble/ Chat icon is in landscape always, when the mobile in portrait mode the icon / chat should be in portrait mode

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    1 vote
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  3. Be able to ban all VPNs

    Ability to not allow people usig VPNs to use chat

    1 vote
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  4. Export Contact List

    Can you please also add additional fields in exporting the contacts such as Mobile numbers and country details.

    1 vote
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  5. More Differentiation Between Admin & Agent Level, Particularly Visibility of Active Visitors and Reporting Stats

    Love the app and widget, but I think that the agents should not have the same dashboard content as admins, or it should at least be a toggle to show/hide this from agents, particularly for the analytics, stats and reporting information. Same also for the current visitor count and their IP addresses.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add an option to show consent form only when offline

    You should add the option to show the consent form only when all agents are offline. We gather personal data only then as email, name, phone etc. When we chat there is no personal data transfered besides the IP address but we have that covered in our Privacy policy.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filter Options

    Show the total of the results when you use the filter option - not the overall total

    1 vote
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  8. User chat scroll to latest message

    When a new message is received in user chat window, it doesn't scroll down to it. So the user misses new chats sent by staff. Observed this in the browser.

    3 votes
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  9. Roku link code

    If you wish to process the Roku activation, you can get the reference from this blog. You can also get the simple and easy steps for the Roku device activation on this blog. Even for the issues while you get on the Roku activation, you can resolve the issues by referring to this blog.

    https://www.my-rokcomlink.com/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Could you provide Twak Integration with Mobile Apps (Java, Kotlin, Swift, Objective - C)

    Twak is amazing with web. Could you provide Twak Integration with Mobile Apps with the languages such as - (Java, Kotlin, Swift, Objective - C) so that mobile apps could also use twak just as same like web

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to add country code for phone number

    Hello. I would suggest you to provide an option to select the country code for the phone number, and also an option for us to set the length of a phone number.

    I don't want visitors to spam us with wrong details. That is why I would like to make this field strict.

    I had seen similar requests declined.

    But, I would like to raise this request because, I provide a physical service only in selected areas. People from other areas can chat, but only belonging to a particular country. Because, we don't provide our service and support in other…

    3 votes
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  12. Trigger issue in - ALL of the following conditions

    ALL of the following conditions

    message - contains - "salesforce crm"
    account status - equals - away

    On the about trigger - while typing salesforce or crm it's not working
    only working in salesforce crm

    3 votes
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  13. Trigger Option

    Only 20 triggers allowed, increase into unlimited.
    Import bulk option in trigger will be helpful.
    Clone or duplicate trigger will be helpful.

    3 votes
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  14. create a report that shows chat volume for each department.

    Our organization would like to track chat volume for each department, not just for each user or tag.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remove repetitive daily notifications permanently

    When I dismiss the daily notifications in the upper right hand corner, they should be permanently dismissed instead of coming back every day. They are repetitive and if I've dismissed them, they shouldn't come back. The notifications are the following:

    "Share your story with the world!
    Checkout the new Hire Live Agents Addon!
    Checkout the new Video + Voice + Screensharing Addon!
    Checkout the new Remove Branding Addon!"

    It also doesn't make sense that I'm continually getting a notification for, say, Remove Branding Addon when....I've already purchased this addon.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. McAfee.com/Activate

    McAfee protects your computer against risky web threats, malware, scams, Trojan horses and other viruses which can infect your computer. McAfee has introduced the security which will provides high-end protection from a number of cyber threats. After downloading the McAfee antivirus on the computer, it will work in the background and secure the data saved on the computer and programs running on the system. If you download, install and activate McAfee product by going to mcafee.com/activate, then it will offer high-end security to the system and its setup is a simple process.

    Source: https://homemcafee.webflow.io/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    188 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  18. Ticket Local Time

    Show Local Timezone in Ticket Emails

    3 votes
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  19. Language specific triggers (or triggers linked to particular widgets)

    You can have several widgets for one site and you can select different languages for each widget content.
    However, there is a trigger that shoots a message to all users regardless of the widget language.

    What's the point of sending the same message in one language to all the different widgets -- which are in different languages?
    Would be good to have messages sent in different languages -- the same language as in the widget.

    Can you make triggers language-specific or linked to a widget?

    1 vote
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  20. We need to add the feature of download the data and information where we chat, in excel format

    We need to add the feature of download the data and information where we chat in excel formate

    3 votes
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