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  1. Change Chat Layout in Dashboard

    Messages in the dashboard should be displayed in a similar way to those in a chat widget. Currently, agent and visitor messages are stacked upon one another, and this type of layout is much harder to read and follow than the kind of layout in a chat widget.

    An agent's messages should show up on the left side. A visitor's messages should show up on the right side. The messages should be highlighted with color-coded speech bubbles.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to delete multiple contacts at a time

    Please add option to delete multiple contacts at a time. Currently it is possible to delete contacts one-by-one. This is hard time for everyone.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Roku Link code

    As the Roku device activation is mandatory to perform the function on the Roku device. So you need to generate the Roku Link code to activate the device.
    You can reach out to our expert team to know more about the Roku activation steps.

    https://www.my-rokcomlink.com/

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Department to switch off in the pre-chat form when no agents within that department are online

    Users can still select a "department" in the pre-chat form even when it is listed as "offline" and no-one is available, thus creating missed chats.

    As the business we are in can be technical, we don't want our customer service team answering technical related questions and would rather have this option ("department") in the pre-chat form disappear whenever no-one is available, and then reappear when someone is back online.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like to preset the email address for a direct chat link

    I have authenticated users on my site and I am using embedded chat box with direct chat link.
    Would be good to see the user email address and possible name when the chat it initiated.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Convert a missed chat to ticket without visitors email

    How do I convert a missed chat to ticket when no email address is provided by the visitors

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to change the chat icon size

    I think it would be easy and very useful to implement the ability to also customize the chat icon size e.g. to be different in mobile and desktop.

    3 votes
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  8. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reminder Tone Mid Conversation.

    A reminder tone is needed for when an agent moves away from the conversation to find information but is then distracted by a call etc. A periodic bleep or pop up should sound to alert you that you have a conversation ongoing

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. ability to remove profiles from properties listing

    right now it's a little confusing that profiles are also listed under properties.

    2 votes
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  12. Include visitor IP on Chat transcript notifications via email

    Include visitor IP on Chat transcript notifications via email

    1 vote
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  13. visitor typing JavaScript API

    i wanted to track conversions on Google Adwords and i used API function of onChatStarted. in console logs this function is triggered even when agent sends a message to the visitor.
    whereas it should be triggered when visitor respond to the agent's message.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Personal schedule for you and your colleagues

    Hi there, i'm running the TAWK chat on 3 websites together with a collegae of mine. We are missing a personal scheduling. For example:
    I work on Monday, Wednesday and Friday. My collegae the other days.

    Would be great that we can set our personal schedule so we get messages on the days we work and we don't get messages on the days we are off (without to put yourself online/offline)

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Keep chat notice active in windows until an agent has joined

    Hi,
    It would be great if we could see some sort of notice next to the icon in windows that can show that someone is waiting for an agent to connect. As it is now the notice message disappears very fast and if the agent is away, he doesn´t know that someone is waiting.

    It could be something simple as a red pulsating dot next to the icon, just to alert the agent.

    Many thanks
    Linda

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please add automate mail to assignee when the chat is assigned to another agent

    Agent 1 took call and has no sufficient information
    After the message is done, agent 1 convert to ticket and assignee to Agent 2
    Currently, no mail is sent to assignee so he can know that he has been assigned the tawk to handle

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. add more languages :)

    Please add the following languages:
    CROATIAN
    SERBIAN
    MACEDONIAN
    ALBANIAN

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable user moving or hiding chat icon on mobile version

    Chat widget is great, but on mobile websites sometimes it covers some element, for example "submit" button in my case.
    Can we enable "floating" in a way that customer can move it on the other side of the screen by holding finger on it a bit longer?

    Or that customer have an option to hide it?

    1 vote
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  19. 1 vote
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  20. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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