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  1. If user enters the details , the details must not show in the chat box instead it have to show in the admin side chat box only

    If user enters the details , the details must not show in the chat box instead it have to show in the admin side chat box only

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increase the property column

    The column of the properties should be increasble in size because we have very long property names.
    futhermore the property names will be cut in email notifications, should be changed to full name

    3 votes
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  3. Add a clearer indication of which analyst is online on the left hand side of application. The direct messages option is not the same.

    I would like to see who is online at all times. The direct messages option is not the best for this purpose. I do not communicate with any analyst in this way, I just want to see who is online at any one time.

    3 votes
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  4. I would love it to have a notification bar on the phone too instead of one bubble. It is not attracting a lot of customers, because

    I would love it to have a notification bar on the phone too instead of one bubble. It is not attracting a lot of customers, because the bubble does not stand out enough.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Redesign your whole admin panel.

    Your service is the best by far, but the dashboard is not dummy proof. It needs significant UI and UX improvements. I can help with that: expecthuge.com lol I would love to redesign it. HTML and all

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enlarge the checkbox button in Messaging, or disable opening a ticket if two or more tickets are checked.

    I have a touch screen laptop that I use to take livechat with, but always have offline chats running over time.
    Eventually some users accidently send multiple at once, thinking it didn't send, so I think it would greatly work better if there is a way to disable opening a ticket accidently if your cursor didn't tap on the check box.

    I always end up selecting up to 20 tickets, and that next click opened a ticket instead of rejecting that click, or processing that click as a check.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. bitcoin as a payment method

    I suggest you add bitcoin as a payment method

    4 votes
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  8. 1 vote
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  9. Visual notifications could be shown for more time for agents

    It could has options, so the admin could set the lapse or it could not disappear, only if an agent clicks on it.

    4 votes
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  10. Sending Triggers based on the Page they are

    Actually it's a must one because if a person is interested in Shared Hosting and he is on that Page it's completely useless to send a message that Promotes SSL. Hope you understand...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. If using the Prechat form when online, make the choice of Department question available as a default question to direct inquiries.

    If using the Prechat form when online, make the choice of Department question available as a default question to help direct inquiries. This would be particularly helpful in managing regional inquiries.

    We're testing this as an added feature of interaction for our customers, that compliments the traditional methods i.e. phone, fax, email.

    We run 4 locations in 4 cities. Each branch is uniquely connected to their region for sales and distribution and it'd be nice when engaging the CHAT feature through a central site, that our customers could have the comfort and familiarity of communicating with Adam in Belleville as…

    3 votes
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  12. Include tickets in Chat history

    Please include tickets in Chat history panel as this screenshot.

    https://qsnapnet.com/snaps/n9yvqjik7cqe61o

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. All Contact Fields Optional

    It would be great to leave all contact fields optional and or the possibility to change the validation (regex) of the predefined fields.
    For example, on my website I don't request users name nor e-mail. I only need his phone number and some other fields.

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tiggers: device type

    I would like to trigger auto msgs on desktop devices only.
    Since on mobile the chat app covers the entire screen, I really don't want to interrupt visitors with a chat covering the content.

    A work around is to create 3 separated triggers (because of the AND condition):
    Visitor platform Equals Windows
    Visitor platform Equals Mac
    Visitor platform Equals Linux

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Message after pre chat form and automatic customer approach

    I have two improvement suggestions

    a) after the customer entered details in the pre chat form and gets directed to the online form he/ she shall have another pre-set message popping up. This will allow the customer to get guided and approached again. At the moment he/ she is supposed to type anything without any approach from the company.

    b) When a customer enters a website the chat shall automatically approach the customer by having the chat with a message piping up.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Force setAttributes to update user

    Hi, we are trying to set customer purchase history and other data (eg. name, email, address) programmatically after they complete order to serve them better. However the setAttributes doesn't seem to update once the function is called and now we have a lot of people who just have purchased and contact via chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Let chat dont ring when a advanced trigger answers the chat.

    I would be great if you can stop ringing when the chat is answerd by a advanced tigger.

    situation now:

    vistor says: Hi what are the costs? ( tawk app starts ringing )
    Advanced trigger: Hi, you can find info on this page www.example.com (still ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome ( still ringing and i have to manual ignore the chat )

    situation i wish

    vistor says: Hi what are the costs?
    Advanced trigger: Hi, you can find info on this page www.example.com (no ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome (…

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Put triggers to monitoring list

    This idea has been offered by other users. Please attain colored dots to triggers than add them to the one of the monitoring list's columns as passive colored dots (hazzy color) when it is triggered it may be active colored dot and like it's exponential you can put the trigger count. When you bring the cursor on it you can display the name of the trigger. You can add them also to dashboard.

    2 votes
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  19. disable context menu for security reason

    can you please stop the context menu on right click ? as a security reason. by the way, it can be done easily by adding this simple code inside the <body> tag:
    <body oncontextmenu="return false">

    1 vote
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  20. Please get rid of all buttons except one

    Please remove all extra buttons from the chat header. This is disorienting the customers. It is enough to leave only one button, which will close the chat window.

    3 votes
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