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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Visual notifications could be shown for more time for agents

    It could has options, so the admin could set the lapse or it could not disappear, only if an agent clicks on it.

    4 votes
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  2. Sending Triggers based on the Page they are

    Actually it's a must one because if a person is interested in Shared Hosting and he is on that Page it's completely useless to send a message that Promotes SSL. Hope you understand...

    3 votes
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  3. If using the Prechat form when online, make the choice of Department question available as a default question to direct inquiries.

    If using the Prechat form when online, make the choice of Department question available as a default question to help direct inquiries. This would be particularly helpful in managing regional inquiries.

    We're testing this as an added feature of interaction for our customers, that compliments the traditional methods i.e. phone, fax, email.

    We run 4 locations in 4 cities. Each branch is uniquely connected to their region for sales and distribution and it'd be nice when engaging the CHAT feature through a central site, that our customers could have the comfort and familiarity of communicating with Adam in Belleville as…

    3 votes
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  4. Include tickets in Chat history

    Please include tickets in Chat history panel as this screenshot.

    https://qsnapnet.com/snaps/n9yvqjik7cqe61o

    1 vote
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  5. All Contact Fields Optional

    It would be great to leave all contact fields optional and or the possibility to change the validation (regex) of the predefined fields.
    For example, on my website I don't request users name nor e-mail. I only need his phone number and some other fields.

    4 votes
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  6. Message after pre chat form and automatic customer approach

    I have two improvement suggestions

    a) after the customer entered details in the pre chat form and gets directed to the online form he/ she shall have another pre-set message popping up. This will allow the customer to get guided and approached again. At the moment he/ she is supposed to type anything without any approach from the company.

    b) When a customer enters a website the chat shall automatically approach the customer by having the chat with a message piping up.

    6 votes
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  7. Force setAttributes to update user

    Hi, we are trying to set customer purchase history and other data (eg. name, email, address) programmatically after they complete order to serve them better. However the setAttributes doesn't seem to update once the function is called and now we have a lot of people who just have purchased and contact via chat.

    1 vote
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  8. Let chat dont ring when a advanced trigger answers the chat.

    I would be great if you can stop ringing when the chat is answerd by a advanced tigger.

    situation now:

    vistor says: Hi what are the costs? ( tawk app starts ringing )
    Advanced trigger: Hi, you can find info on this page www.example.com (still ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome ( still ringing and i have to manual ignore the chat )

    situation i wish

    vistor says: Hi what are the costs?
    Advanced trigger: Hi, you can find info on this page www.example.com (no ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome (…

    8 votes
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  9. Put triggers to monitoring list

    This idea has been offered by other users. Please attain colored dots to triggers than add them to the one of the monitoring list's columns as passive colored dots (hazzy color) when it is triggered it may be active colored dot and like it's exponential you can put the trigger count. When you bring the cursor on it you can display the name of the trigger. You can add them also to dashboard.

    2 votes
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  10. disable context menu for security reason

    can you please stop the context menu on right click ? as a security reason. by the way, it can be done easily by adding this simple code inside the <body> tag:
    <body oncontextmenu="return false">

    1 vote
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  11. Please get rid of all buttons except one

    Please remove all extra buttons from the chat header. This is disorienting the customers. It is enough to leave only one button, which will close the chat window.

    3 votes
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  12. Make survey like triger

    Make survey like triger to pop-up on site load

    3 votes
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  13. Make survey optios more than only 4

    Make survey optios more than only 4

    1 vote
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  14. Increase number of characters available in widget content

    The current widget content only allows 150 chars that could be enough for some people, but for people that needs set the available hours or phone numbers or other info with a small introduction, could be small. Please allow to increase the char limit to 500 or 1000 for example

    1 vote
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  15. Make at least 5 fields in the surveys in shortcuts

    Many businesses use surveys at the end of chats and these are always based on at least 5 stars. This also ties directly in with NPS (Net Promoter Score) that is used by thousands of companies as a benchmark of how customers feel about them or their experience. 5 Options is a Must! Thanks

    3 votes
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  16. Improve Like / Dislike UI

    It appears our visitors are having trouble with the thumbs up/down. Example: double-clicking results in vote & unvote. Need to improve the UI here to make it more clear when vote is "active". Also, add js trigger events to JS API to be able to make 'onLike' & 'onUnlike' actionable.

    1 vote
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  17. Email subject of chat transcripts should allow shortcodes such as [UserName]- helpful when responding to a chat via email

    Transcripts are a great idea, but when responding the client would be confused. It is also easier to filter via email when we have different subject titles for different users.

    3 votes
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  18. Expand message checkbox functionality

    Currently the checkboxes within messages only have one option, Delete Selected Messages (or clear selection). That should be built out to offer additional functionality such as assign to agent, mark closed/open/pending, etc.

    2 votes
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  19. Admin UI Options

    Add UI options for admin side. Example, the chat interface can get quite busy with automated system messages, navigation notices, interactions (minimizing, etc.) and all that. Our agents are sometimes missing visitors messages that get lost. It'd be nice to highlight visitor messages with light yellow background or something. I can envision other options as well, so a module to house these options would probably be prudent.

    2 votes
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  20. 1 vote
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