Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
1450 results found
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Add an HTML signature to the emails
I have a company signature with our logo and links to our social media pages hidden under 24x24 logos. It would be lovely to add these to the emails I send through your service.
1 vote -
Make a dropdown available to add on the widget for when there are many different choices for the user to select.
Make a drop down available to add on the widget for when there are many different choices for the user to select.
1 vote -
Ability to change "Write a reply" wording (i.e. "Let's Chat")
Currently, the text area for where a user initiates a 'chat' is obscure. The area blends in on our site's background, and the default "Write a reply" implies a conversation they're 'replying to'. It would be great to be able to make this more specific (i.e. "Let's Chat"), and have some 💬 delineation (i.e. borders on the text area, 'chat' icon, etc.). The appearance of the widget layout is great ('card' area inclusion of logo/video, etc), but 'chat' area at the bottom of the widget is disproportionately relegated to a text area input that isn't as obvious or 'stand out'…
1 vote -
Add sounds to notifications relating to Messaging (Ticketing) via web browser on the dashboard.
By allowing sounds to the messaging
(ticketing) notifications on the web browser, this alerts the staff member
fully unlike just having a pop-up on the left hand side that may not even be
noticed.0 votes -
allow posting images side by side, two column format
i would like the ability to post two images side by side on the same row.
0 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment, we can only add one image per block.
Alternatively, you can create a collage with 2 images and upload it as a single image.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat.
The content of the chat widget needs adjustment. It would be advisable to be able to adjust it to cards, text, logo and chat. The visitor does not see properly where he can type and start the chat. This is the most important part of the whole widget and the system.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi Harald,
Thank you for choosing tawk.to and for sharing your challenge here.
You can customize the colors, size and position of the widget. You can also move the chat card to any position in the widget body by dragging and dropping the widget cards.
To change the way the visitor widget appears on the pages of your website, follow these steps:
1. Go to ⚙️ Administration and select Channels in the left menu.
2. Select Chat Widget.
3. Click Advanced in the Widget Appearance menu.
4. Edit the settings to suit your website.
5. Click the Save button when finished.
The following links will help you customize your widget content.
1. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents…
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Website tilte with apostrophe shows weird symbols
instead of the website correctly name
0 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for reaching out. We apologise for the inconvenience.
We recently updated our dashboard as we launched a new feature: Contacts.
We have restored all the hiccups so please let us know if you're still experiencing the same issues.
Our sincerest apology for the inconvenience it may have caused you.
More documentation will be available soon on how you can maximize the use of Contacts.
To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts
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Link to chat to a particular agent
List all the agents in our team and provide a link to each agent so that the user can choose who they would like to chat with.
This means that with each agent we could write a blurb about their specific speciality so that the user can select the agent who is best qualified to answer their particular issue.
0 votes -
Historical Analytics- Report which could outline which pages a view has visited within the month.
Report which could outline which pages a view has visited within the month.
0 votes -
ensure TawkConnectionTime cookie does not appear until cookie consent is given
TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.
1 vote
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