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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Be able to purchase/get more triggers

    We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. 5 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Easter theme

    I would like to request for tawk.to chat icon to be customised for Easter theme. Is it possible, please? A basket with Easter Eggs perhaps

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 40 votes
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    11 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Background video chat

    It would be great if you could change the background in the videochat. For example that you see the company logo instead of the background surroundings.

    3 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Phone number should be seem with link

    When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. could include the option of positioning the customer in the queue, as we pay for the platform services.

    could include the option of positioning the customer in the queue, as we pay for the platform services.

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Icon change to CI

    Change the Bubble content individual

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Do not display clients / conversations for unselected departments

    When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    31 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. webhook send msg

    Send message to customer

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ticker able be send more than one email,

    i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Automated sleep trap

    For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
    Just to ensure that the clients are not missed when you sleep?

    Also, Awesome service this is tbh!

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    24 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show the attention grabber offline as well as online and show chat for mobile as well instead of message

    Show the attention grabber offline as well as online and show chat for mobile as well instead of message.

    8 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Manage Public holidays

    Hi,
    It would be wise to add a feature to manage public holidays in the year.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. language in video chat

    Video-Chat
    Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

    6 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Let your technical department verify that this chat widget can move freely

    Let your technical department verify that this chat widget can move freely

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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