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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    137 votes
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    under review  ·  5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. free 30-day evaluation period for paid addons

    I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

    13 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Separate screensharing addon

    I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

    we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide demo for Video + Voice + Screensharing

    You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    423 votes
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    25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Record video and voice chat feature

    For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

    21 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. VIDEO CALLS BETWEEN AGENTS

    I bought the Video + Voice + Screensharing option. It is important to enable the option of video calls between agents.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto translate feature

    As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation

    2 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    150 votes
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    planned  ·  29 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    687 votes
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    under review  ·  41 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change transcript email with Branding addon

    currently if you buy this addon, it allows you to:
    - ... Setup a custom support email address
    - Use your own domain to converse with your Visitors via email.

    but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
    So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
    for example some POP/IMAP options and choice for what type of communication we want to use this.

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Have a setting to limit the ability to start voice / video chat to only agents instead of visitors.

    Have a setting to limit the ability to initiate voice / video chat to only agents instead of web visitors.

    8 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. add a feature "pay per chat handled by agent"

    Instead of hiring agents per hour, maybe I could hire them per chat?
    For example, I want to handle most chats myself, but if I'm offline I need someone to handle chats for me

    Maybe if 0 agents are online, a paid agent will handle the chat.
    If the chat meets x criteria or whatever then the transaction is complete and the paid agent leaves the chat.

    There would need to be some sort of rule system:
    Eg user joins chat - asks x - gets result
    Not just people joining to troll or spam and it costing us money

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Branding should be part of the asset and NOT part of the property.

    currently if you use a different asset in a property for each language, you can set the language specs accordingly. So far so good. However you are forced to use a single branding for all those assets.
    In our opinion, each asset should allow unique branding so that it can mimic the language settings.
    Another inconsistency is that when you request a transscript, it's only available in english an not in the language settings of the asset...

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove Auto renew payment for addon

    Hi,
    We have subscribed for whitelabel branding removal addon and today it was auto renew due to saved payment method in the tawk.to dashboard.

    Please remove auto renew functionality for any payment because in this case if we don't want to renew for next year we need to memorize the next billing date upto next year.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add more characters to the branding, suggest to open the whole footer

    To open more characters for the branding.
    At the moment, even my 23 characters branding (including space, * and _) is cut.

    And I suppose this is a very easy fix by development team

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cut the price of the Video + Voice + Screensharing, make it competitive with rivals

    Currently its $49 a month which is just not competitive with rival web conferencing products like anymeeting.com or gotomeeting.com, especially when it does not work with Edge and we are not a heavy user. Price needs to be ~$24 per month or $240 annually or less to be competitive.

    I am still interested in the Video + Voice + Screensharing if they were to lower price similar to rivals and add features like recording. As it would be much better if we could just use one piece of software for everything.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. bundle deal for the custom branding add on.

    Instead of $15/mth for each property, give those with several properties a bundle package for 10 properties at $25/mth

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Remove Dashboard branding

    Ability to re brand the dashboard same way widget is done, logo colors etc.

    18 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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