Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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chat answered webhook event
Add the ability for tawk to send a webhook event when a chat is answered.
15 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently have Webhook functions for Chat Start, Chat End and New Ticket.
For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/
This request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Integration with whatsapp business.
Please considerate integrates with whatsapp business and facebook messaging! Thats very important!
517 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.
Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Ecwid integration
I wish there were an ecwid inegration , so we can see what's on the customers cart, abandoned carts, show products etc..
18 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we don’t have an integration with Ecwid.
Here are the available Shopping Cart Integrations with tawk.to.
1. Shopify 2. BigCommerce 3. osCommerce 4. ShopTill-e 5. Osclass – Open Source Classifieds 6. PrestaShop 7. OpenCart 1.x 8. OpenCart 1.5.6.x 9. OpenCart 2.2, 2.1.x & 2.0.x 10. OpenCart 2.3.0.x 11. OpenCart 3.0.x 12. Zen Cart 13. Magento 1 14. Magento 2You may visit our Knowledge Base for more installation guides.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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IBM Watson Chatbot integration with tawk live chat
Hello,
I'm sorry if it is not the right "forum" to post this, but I have the following problem. I have already built an IBM Watson Chatbot and I would like to connect it with tawk live chat in case the user needs human support. Is it possible to connect the two APIs IBM Watson supports integration of other chats into their chatbot)? If so, is there any tutorial?
I am sorry for my improper English, I'm Greek. Thanks in advance!
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
We currently don’t have integration for IBM Watson Chatbot or an API to connect the two platforms.
Alternatively, you can check our JavaScriptAPI documentation for flexible sets of methods that may help with your website projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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More info on existent Webhook Ticket Event
At current event 'ticket:create' can you add all details of the ticket? For example, I miss:
- attachments
- tags
- priority
- assignee agentI want to implement your tool with paid addons on our company, but integration is a main feature that our CEO request.
3 votes -
Igbo language
https://crowdin.com/project/tawk-android
The Igbo language is the most spoken language of Nigeria globally. I request the inclusion of the Igbo language as a target language in your project if you intend to include Nigerian languages like Yoruba and Hausa (There are three (3) major languages in Nigeria which is Igbo, Yoruba and Hausa) and the most entrepreneurs of the that most likely need your service are the Igbos known for international business.
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Dashboard currently doesn’t support the Igbo language.
You can help us translate tawk.to by visiting the following links:
1. Web Dashboard here > https://crowdin.com/project/tawk
2. Android app here > https://crowdin.com/project/tawk-android
3. iOS app here > https://crowdin.com/project/tawk-iosWe have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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THIS IS URGENT!!
please aument more the limit of the departments I can´t create more of 20 departments I need create as 30 departments for m
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment, you can create a maximum of 20 departments per property.
We have forwarded your suggestion to our engineers and additional options will be launched in the future.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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THIS IS URGENT!! please aument more the limit of the departments
I can´t create more of 20 departments I need create as 30 departments for my web app of services.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment you can create a maximum of 20 departments for each property.
We have forwarded your suggestion to our engineers and additional options will be launched in the future.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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Shopify integration - add customers automatically
Whenever a customer pings us, I am capturing name, email and phone number. We are using Shopify for our store.
It would be really great is these can be added as customers automatically, it help us in end to end integration for marketing requirements.1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Currently, you can not set the visitor’s name or email via the plugin. However, you can use the JS API from https://developer.tawk.to/jsapi/ to add JavaScript to your Shopify store.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Can we transfer old data via webhook?
Hi,
Can we transfer old data via webhook?
Note: excluding zapier12 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
I’d like to confirm what “old” data you are trying to transfer via webhooks, and confirm what is the outcome you are looking to achieve?
To know more about our webhook function you can refer to this link: https://developer.tawk.to/webhooks/
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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12 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Your suggestion for Telegram integration been submitted to our engineers.
We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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Get Visitor Data in JS API
hi, i found this function in JS API
TawkAPI = TawkAPI || {};
Tawk_API.onPrechatSubmit = function(data){
//place your code here
};thats can do an action on PreChatSubmit
I want to request to get
visitor.data.email
visitor.data.name
visitor.data.phonein that function, we can forward the data to external API
like CRM, that has add subcriber to list api post method.thanks
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
As per our dev team, the data that you filled in on the pre-chat form will go to as data (array).
Example value of data:
data = [
{ label: ‘name’, value: ‘visitor name’ },
{ label: ‘email’, value: ‘visitor@email.com’ },
{ label: ‘phone’, value: ‘1234567890’
]You can then decide how the data will go to your other CRM.
I hope this addresses your concern.Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Localization with Crowdin : Up to date ?
I wish to complete the localization in French. I logged into Crowdin.
I notice that the translation of "Write a reply ..." is not the one displayed in the Widget. (already 3 years old)Are the translations updated?
How to update them?Thank you
Regards
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
At the moment, you can’t modify or translate the words in the reply field of your chat widget into French.
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard > https://crowdin.com/project/tawk/
2. Android app > https://crowdin.com/project/tawk-android
3. iOS app > https://crowdin.com/project/tawk-iosLet me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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Customer Portal API integration
Would be great to be able to integrate the Customer Portal through API
1 vote -
knowledge base api integration
Would be great to be able to integrate the knowledge base through API
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an API documentation for our Knowledge Base.
We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help
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Assignee in create ticket event
Hi,
Why we cannot find the assignee in the create ticket event. I think it's important for integration with services like Zapier1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can find the assignee of the ticket either on the main page of the Messaging area (the name inside the rectangular box) or when you open the ticket under the ‘Created by’ section.
To learn more, visit the following links:
1. Creating and responding to tickets
https://help.tawk.to/article/creating-and-responding-to-tickets2.Assigning tickets –
https://help.tawk.to/article/assigning-ticketsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.
I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.
To know more about group chats, visit the following links:
1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat
2. Adding direct messages and group chats to tabs:
https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs3. Managing group chats: https://help.tawk.to/article/managing-group-chats
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…
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Chat shortcut visibility
Chat shortcuts visibility, to have shortcuts visible, for example to admins. Basically to add more accessibility to shortcuts so that newest members of certain support do not have access to advanced shortuctus.
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don’t have a feature for limiting Shortcut access to a specific agent/department.
All Public shortcuts will be visible to all property members.
If the agent creates a Personal shortcut, it is only visible to that agent.
Helpful links:
1.Creating and managing shortcuts — https://help.tawk.to/article/creating-and-managing-shortcuts
2.Managing and creating profile shortcuts — https://help.tawk.to/article/managing-and-creating-profile-shortcuts
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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add tawk to to conversion on facebook pixel
i think tawk to should integrated with facebook pixel, so my job as digital marketers could measure the ads on facebook platform.
2 votes -
WooCommerce Account Dashboard Integration
Update the Wordpress Plugin to offer WooCommerce Account Dashboard integration:
Add a “Support Tickets” tab in the WooCommerce Account Dashboard on the font end where customers can view/create/respond to Tawk.to Messages (support tickets).
Add a “Knowledgebase” or “FAQ” tab where customers can access the Tawk.to Knowledgebase articles from within the WooCommerce Account Dashboard on the front-end.
21 votes
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