Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
219 results found
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Integrate Facebook Messenger, Whatsapp, Telegram and more
This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This will save us a ton of time because it allows us to manage all our visitor's messages coming from many different sources in a single place.
1,239 votesTo All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions here. We took note of your feedback and integrations with 3rd party apps are currently underworks. Rest assured that our engineers are looking into it and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Integrate with Slack Platforms
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Slack is free to use for as long as you want and with an unlimited number of people.
With Tawk.to integrated to Slack, it will make mine and all users working life simpler, more pleasant and more productive.
594 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Full Slack integration with tawk.to is currently unavailable. However, you can set up workflow automation through Zapier. For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created. Read more and get started here: https://developer.tawk.to/zapier/. This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Integration with whatsapp business.
Please considerate integrates with whatsapp business and facebook messaging! Thats very important!
564 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to. We have taken note of your feedback and suggestions. Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Allow integration with Google Analytics
It would be great if there was a way to optionally bind Google Analytics events to opening the live chat button, and ideally leaving an offline message as well. We like to track as many site interactions as we can, but not sure how I can bind any events to button clicks as there's an iframe container, so it would have to fire on your end.
494 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Android and Ios SDK
It would be great to have an Android and Ios SDK to add chat service to our existing apps.
359 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan. Other product launches need to be prioritized for the sake of progress. Rest assured, this has already been forwarded to the team. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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have an option to integrate with MailChimp
This option would greatly benefit my business as we're regularly asked to susbcribe people to our newsletter.
324 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't have a direct integration with MailChimp. Alternatively, you can use the Zapier integration to automatically send information between tawk.to and MailChimp. Helpful link: https://zapier.com/apps/tawk-to/integrations/mailchimp We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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REST API for CRM Integration
It would be great if there was a possibility to integrate our own CRM with chat. Chat is a place where agents can gather and lead clients and to use chat we need to be able to get chat history.
307 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months. In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Add to Yandex Dialogues
Integration with "Yandex Dialogues" - it's very relevant for Russian market. And many online consultants already have this functionality
261 votesAdmintawk.to
(top bird!, tawk.to)
responded
Добрый день!
Интеграция в Яндекс Диалоги будет сделана, когда будет возможность направить ресурсы на эту задачу.
На текущий момент у нас нет предполагаемого срока, когда это будет возможно.Мы в курсе о популярности этой идеи, так как получали запросы о ней не только здесь, но и фиксировали их через наш чат тех. поддержки, через заявки на нашей почте и понимаем, что это востребованная интеграция, несмотря на малое количество голосов здесь.
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Make an API.ai chatbot integration with Tawk.to
It will be great if you make an API integration with API.ai chatbot with Tawk.to
You know, API.ai is a leading entity in the industry of automatic chatbot. The fact that Google just acquired them is enough to tell us that the brand will be booming in the next few years. Being able to integrate with it will give a massive boost on flexibility and ease of use of Tawk.to.242 votesTo All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an API integration with API.ai chatbot. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Add React Native SDK
I saw there is planned Android and IOS SDKs but a React Native module would be great!
183 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, we currently don't support React Native SDK. This request has been acknowledged by our dev team. They will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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add telegram.org integrations
Are you planning to integrate your software with Telegram? It'd be very convenient to receive messages straight to the messenger. Or maybe there's some way to integrate it?
171 votesTo All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. We currently don't have an integration with Telegram. Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Zendesk integration
Hello guys,
We work with Zendesk and Zopim , but we assess the Zopim and he has not been a good tool for our Company.
We were then presented to the Tawk . The problem is that there is no integration with Zendesk .
There is a possibility desevolver the Tawk for Zendesk ?Thank you!
162 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. At the moment, we currently don't have an integration with Zendesk. You can find all our supported integrations here: https://help.tawk.to/category/integrations For Shopping Cart Integrations, visit this link: https://help.tawk.to/category/shopping-cart-integrations We have noted your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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reCAPTCHA integration
reCAPTCHA integration
152 votesTo All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have a reCAPTCHA or spam filter option for our chat widget. Alternatively, you can ban Spammers by their IP addresses to prevent them from accessing the widget on your site. Helpful link: https://help.tawk.to/article/banning-a-visitor We have submitted this request to our engineers for assessment. We will provide an update should this feature be approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Intergration into Microsoft Teams
Offer an app or bot integration for Microsoft Teams
142 votes -
Add Google Dialogflow integration
Google Dialogflow integration gives a chat by AI
123 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We currently don't have Google Dialogflow integration. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Support Wordpress WPML (translation plugin) so that the right chat language shows
WPML is the biggest Wordpress pugin. I'd like the chat to show the right language. My customer's language depends on the language they chose (in WPML).
120 votes -
Tawk.to integration with Hubspot CRM and Sales
It's simple as the subject says:
Would be great to have Tawk.to integration with Hubspot CRM and Sales.
At least send contact data (name and email) from Tawk.to to Hubspot automatically.120 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we currently don't have an integration with Hubspot CRM and Sales. Great news! We are already in the final stages of building our CRM (Contact) product. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help! happy to help!
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integration zoho crm
please integrate tawk.to system with zoho CRM so that all leads(users) are came to CRM system and its very usefull because many organisation uses Zoho just need to call the scripts with URL .
115 votesTo All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. We currently don't have an integration with Zoho CRM. The CRM (Contacts) feature is already on our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Flutter integration
An android sdk would be nice, but creating a package for Flutter would be even better.
100 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with u We currently do not have integration with Flutter. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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Twilio SMS integration
Would be awesome if you could hook this into Twilio and allow both website chat, and SMS chat from customers on their mobile devices
76 votesTo All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, we don't have an integration with Twilio. You can find our supported integrations here: https://help.tawk.to/category/integrations We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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